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What does a Besöksbokare do? – Tasks and work environment

A Besöksbokare primarily works with contacting potential and existing clients to schedule meetings for the company's salespeople or other representatives. Tasks include making calls, managing booking systems, following up on previous contacts, and sometimes handling simple customer service questions. The environment is often characterized by a fast pace and goal-oriented tasks, where performance is measured by the number of booked meetings or calls per day. The work is usually conducted in an office, but remote work opportunities may also exist depending on the employer and technical conditions.

Salary development over time

Over the past three years, Besöksbokare have seen a steady increase in average monthly salary. In 2022, the average salary was 29,300 SEK, which increased to 30 500 SEK in 2023. In 2024, the average salary has reached 32 300 SEK, representing an increase of approximately 10.2% over three years. This positive trend reflects increased demand for qualified customer service personnel and generally improved conditions within customer service roles. The job market has become somewhat more competitive, but wages have still experienced stable growth, likely due to employers' needs to retain experienced staff and meet increased demands for service and communication.

Besöksbokare salary – complete overview

• Average salary: 32 300 SEK/month
• Lowest salary: 30,300 SEK/month (female, private sector, high school education 3 years)
• Highest salary: 36,300 SEK/month (male, private sector, high school education up to 2 years)
• Hourly wage: 194 SEK
• Gender differences: Women earn 96% of what men do (men: 33 200 SEK, women: 31 700 SEK)
• Regional differences: Data varies depending on geographic location of the workplace

Education and qualifications

To work as a Besöksbokare, a high school diploma is generally required, often with a focus on sales, commerce, or service. Many employers also offer internal training and onboarding, making it possible to enter the profession without longer post-secondary education. Practical experience with customer contact, phone skills, and good communication ability are often advantageous. Some companies may require knowledge of specific booking systems or digital tools.

• Formal education: High school diploma, preferably with a focus on commerce, service, or sales
• Courses/certificates: Internal training or short courses in telemarketing and customer interaction
• Internship: Practical experience through internships or previous work in customer service
• Prerequisites: Good language skills and computer literacy
• Self-study: Opportunities to develop communication skills through online courses

Common benefits and compensations

Benefits for Besöksbokare often include wellness allowances, opportunities for bonuses or commissions based on performance, as well as access to training and development programs. Some employers also offer flexible working hours, remote work options, and discounts on the company's products or services.

Competition and challenges

The competition for positions as a Besöksbokare is moderate, and the job market maintains a balance between supply and demand. Challenges in the profession often involve managing high performance expectations, repetitive tasks, and self-motivation in an environment where results are closely measured. Changes in technology and communication habits can also influence working methods, requiring adaptability. Customer expectations for service and interaction have increased, demanding higher communication and social skills from practitioners. Job availability remains stable, but competition for the most attractive positions may occur, especially in metropolitan areas.

Tips for aspiring Besöksbokare

To succeed as a Besöksbokare, it is beneficial to be communicative and attentive, as the work requires quickly understanding customer needs and adapting conversations accordingly. Developing high stress tolerance helps manage many calls and occasional negative responses. Good organizational skills assist in keeping track of bookings and follow-ups, which is crucial for reaching set goals. Patience and persistence are important, especially when results are not immediate. Flexibility and the ability to work independently and in teams are appreciated by employers. Finally, maintaining a positive and solution-oriented attitude contributes to job satisfaction and customer satisfaction.

Key facts about Besöksbokare

• Education level: High school education recommended, often with a focus on service
• Work environment: Office-based or remote work possibilities
• Demand: 550 available jobs nationwide
• Gender distribution: Slight difference, women earn 96% of what men do
• Employment type: Usually full-time, but part-time and hourly positions also exist

Career paths and future prospects

After a few years as a Besöksbokare, there are opportunities to advance to more qualified roles within sales, customer management, or team leadership. Experience from the role provides a foundation for further education and specialization in areas such as marketing or business development. According to the Swedish Public Employment Service's forecasts for customer service personnel, job prospects are moderate, and the recruitment situation is balanced. Over five years, demand is expected to remain unchanged, indicating stability but also a need to stay updated on industry developments and technology. There are also good opportunities to switch to related careers within administration and service.

Frequently asked questions about Besöksbokare

• What is the average salary of a Besöksbokare?
  - A Besöksbokare has an average salary of 32 300 SEK per month.
• What do salary differences between men and women look like?
  - Men earn an average of 33 200 SEK and women 31 700 SEK, which means women earn 96% of men's salary.
• What is required to become a Besöksbokare?
  - A high school education with a focus on service or sales is recommended, along with good communication skills.
• Are there many job openings for Besöksbokare?
  - There are approximately 550 available jobs nationwide within the profession.
• What are the future prospects for Besöksbokare?
  - The forecast indicates moderate opportunities and unchanged demand over the next five years.
• What benefits are common for Besöksbokare?
  - Common benefits include wellness allowances, bonuses, flexible working hours, and training opportunities.
• What are the highest and lowest salaries for Besöksbokare?
  - The highest salary is 36,300 SEK (male, private sector), and the lowest is 30,300 SEK (female, private sector).