How much does a Call center staff, interview make

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Call center staff, interview

26 200 kr

Market researchers and interviewers

24 400 - 32 300 kr / month

Women earn 109% of what men do.

Försäljning & inköp

What will be the salary after tax?

Salary progression Call center staff, interview

Average salary 26 200 kr
Males 24 700 kr
Females 26 800 kr
1 Likes 0 Comments 3 Vacant jobs ->

What does a call center interviewer do? – Tasks and work environment

A call center interviewer primarily conducts phone-based interviews and market surveys for companies, organizations, or authorities. The tasks include contacting individuals or companies, following prepared scripts, and recording responses in digital systems. The job requires the ability to build trust, handle different types of calls, and work efficiently under time pressure. Often, the work takes place in open-plan offices with a high tempo and clear performance targets, with shifts in both day and evening hours.

Salary development over time

The salary for call center interviewers has shown a steady increase in recent years. In 2022, the average salary was 24,900 SEK per month, rising to 25 700 SEK in 2023. In 2024, the average salary is 26 200 SEK, which represents an increase of approximately 5% over the three-year period. The salary increase can be linked to increased demand for market surveys and digital data collection, while the job market for interview staff remains broad. Women have experienced a slightly higher percentage salary growth than men, reflected in women earning 109% of men's salaries within the profession. Overall, salary development is stable but influenced by factors such as education level, experience, and employer size.

Call center interviewer salary – comprehensive overview

  • Average salary: 26 200 SEK/month
  • Lowest salary: 24,400 SEK/month (men), 25,900 SEK/month (women)
  • Highest salary: 32,300 SEK/month (men), 29,500 SEK/month (women)
  • Hourly wage: 157 SEK/hour
  • Gender differences: Women earn 109% of men's salaries (26 800 SEK vs 24 700 SEK)
  • Regional differences: Data on regional differences is unavailable

Education and qualifications

To work as a call center interviewer, usually no formal higher education is required. Employers often seek candidates with a high school diploma and good communication skills. Introductory training is often provided at the workplace, where new employees learn about interview techniques, digital systems, and customer interaction. Personal qualities such as stress tolerance and thoroughness are important for success in the profession.

  • Education level: High school diploma (3 years) is most common
  • Introductory training: Employer-led, often 1–2 weeks
  • Certifications: No formal requirements, but courses in customer interaction can be advantageous
  • Internship: Internships or probationary employment may occur
  • Prerequisites: Good Swedish language skills and computer literacy

Many who start working as a call center interviewer quickly gain experience communicating with people from diverse backgrounds and age groups. This provides unique training in handling different personalities and can be valuable for future roles where communication is key.

– statsskuld.se

Common benefits and compensations

Typical benefits for call center interviewers include overtime pay for evening and weekend work, performance-based bonuses, and wellness contributions. Some employers also offer flexible working hours, remote work options, and discounted public transport cards. In addition to base salary, access to internal training and career development may be available.

Competition and challenges

Within the profession of call center interviewer, competition in the job market is moderate, with a regular need for new staff. Challenges include repetitive tasks, high pace, and the requirement to meet daily targets. Staff turnover is relatively high, partly because many see the role as an entry-level or temporary position. Managing stress and difficult calls is a daily challenge, but opportunities for advancement within the company can be limited. Digitalization and automation also impact the profession, but human contact and the ability to build trust remain important competitive advantages.

Tips for aspiring call center interviewers

To succeed as a call center interviewer, good communication skills are essential, as the job requires clear and friendly conversations with many different people. Being attentive during interviews makes it easier to adapt the conversation and gather the necessary information. Patience and stress tolerance are important qualities because the pace is often high, and some calls can be challenging. Being thorough in recording responses is crucial for quality results. Flexibility helps when shifts vary between day, evening, and sometimes weekends. A positive attitude and self-motivation, even during monotonous periods, make the work easier and more enjoyable. Finally, the ability to quickly familiarize oneself with new routines and systems is an advantage, as work processes can change regularly.

Key facts about call center interviewers

  • Education level: High school diploma most common
  • Work environment: Office-based with high call volume
  • Work schedule: Shifts, often evenings and weekends
  • Demand: 550 job openings in Sweden (2024)
  • Gender distribution: Women have higher average salaries than men

Career paths and future prospects

After 3–5 years of experience as a call center interviewer, opportunities open up for roles such as team leader, trainer, or supervisor within call center operations. For those seeking further development, work in customer service, sales, or market analysis can be natural next steps. According to the Swedish Public Employment Service, the outlook for market researchers and interviewers is good, with a stable demand for personnel and several hundred job openings in Sweden. Digitalization is changing job duties, but the need for skilled interviewers remains as personal contact and qualitative data are still important for clients.

Frequently asked questions about call center interviewers

  • What does a call center interviewer earn?
    - The average salary is 26 200 SEK per month, with an hourly wage of 157 SEK.
  • What education is required to work as a call center interviewer?
    - Usually, a high school diploma and good Swedish skills; an introduction is provided at the workplace.
  • Are there differences between men's and women's salaries?
    - Yes, women earn on average 109% of men's salaries within the profession.
  • What does the work environment look like?
    - The work environment is typically office-based with high call volume and a fast pace.
  • What career opportunities are available after a few years?
    - Opportunities include roles as team leader, trainer, or within customer service and sales.
  • How high is the demand for call center interviewers?
    - There are approximately 550 job openings in Sweden within the profession.
  • What common benefits are offered?
    - Overtime pay, bonuses, wellness contributions, and sometimes flexible working hours are common.

Richard Andersson

Richard Andersson - 2025-07-10 01:09:05

Occupation
Who has the highest salary?
The highest salary for a Call center staff, interview is 32300 kr. This salary belongs to a man working in the Privately employed workers with a high school education, 3 years. The highest salary for a woman in this profession is 29500 kr.
Who has the lowest salary?
The lowest salary for a Call center staff, interview is 24400 kr. This salary belongs to a man working in the Private sector. The lowest salary for a woman in this profession is 25900 kr.
Salary distributed by age and sector
Age Women's salary as a percentage of men's Base salary Monthly salary
55-64 26100 kr 26900 kr
Snitt 109% 25600 kr 26200 kr
* Empty columns indicate that the statistical data was insufficient to allow for a statistically significant conclusion.
Salary per sector
Salary based on education
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About the data

All information displayed on this page is based on data from the Swedish Central Bureau of Statistics (SCB), the Swedish Tax Agency and the Swedish employment agency. Learn more about our data and data sources here.

All figures are gross salaries, meaning salaries before tax. The average salary, or mean salary, is calculated by adding up the total salary for all individuals within the profession and dividing it by the number of individuals. For specific job categories, we have also considered various criteria such as experience and education.

Profession Call center staff, interview has the SSYK code 4226, which we use to match against the SCB database to obtain the latest salary statistics.

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