Vacant job

About the role

We are now looking for more dedicated and service-oriented customer service representatives to join our office in Lindholmen, Gothenburg.

Are you looking for an energetic and developmental workplace? Do you thrive in a fast-paced environment and enjoy helping others? Do you want to learn new things and have an interest in finance? Then you might be the right person for our team.

Responsibilities

In the role of Customer Service Representative, you will assist customers with various payment solutions and work to deliver top-quality service.

Your responsibilities include:

• Handling customer cases related to invoices and payment reminders
• Support via incoming phone calls
• Customer contact via email when needed

Working hours: Monday–Friday, 08:00–22:00 (day and evening shifts)

The role begins with a paid training period, where you will gain knowledge about both the technical systems and how to provide the best possible customer service.

About you

At Foundever, we value your personality higher than your previous experience. We believe you are:

• Positive and helpful
• Communicative and clear
• Quick in decision-making
• Responsible and efficient
• Adaptable in new situations

Qualifications (Requirements)

• Good knowledge of Swedish and English, both spoken and written
• Basic computer skills
• Completed upper secondary education
• Clean criminal record
• No payment defaults

Merits

• Previous experience in customer service or another service role
• Interest in finance

About the company

Foundever is a global leader in customer support and customer experience. We collaborate with some of the world's most well-known brands as well as innovative startups to develop and deliver competitive support solutions.

• 170,000 employees globally
• 170 contact centers worldwide
• 750 clients

Our corporate culture is driven by our motto:

“Create your best moments!”

Employment terms

• Type of employment: Permanent position with a 6-month probation period
• Scope: Full-time
• Start date: August 3rd
• Workplace: Lindholmen, Gothenburg

Salary and benefits

• Fixed monthly salary according to collective agreement
• Wellness allowance
• Possibility of bonus

Other information

• Salary type: Fixed monthly, weekly, or hourly salary
• Location: Gothenburg Municipality, Västra Götaland County