Vacant job

Are you service-oriented, solution-focused, and thrive in a role with many contact points? Do you want to work in a dynamic environment where you can develop and take responsibility? Then this might be the job for you!

At StudentConsulting, we are currently recruiting Customer Service Agents for our client in Gothenburg! Our client's operations are conducted in close collaboration with both private and public actors across the country. Here, you will find a workplace where collaboration, quality, and development are at the forefront!

As a Customer Service Agent, you will become part of the company's central support function and serve as a key contact point for customers and internal departments. The role involves ensuring that incoming cases are handled quickly, efficiently, and professionally.

Your main responsibilities will include:

• Handling and following up on incoming cases
• Registering and administering various types of assignments
• Communicating with customers via phone and email
• Coordinating and organizing internal efforts
• Handling orders and follow-ups
• Supporting colleagues in their daily work
• Planning and booking various types of assignments

This is a consultancy assignment, meaning you will be employed by StudentConsulting and work as a consultant for our client, based in Gothenburg. The position is full-time with a start date to be agreed upon.

WHAT WE ARE LOOKING FOR

We are looking for someone who has:

• Strong social skills and excellent customer service etiquette
• Good proficiency in Swedish and English, both spoken and written
• A completed upper secondary education
• Work experience in customer service, preferably within the telecommunications industry
• Good computer and telephone skills

We place great emphasis on your personal qualities! We are looking for someone who is proactive and self-motivated, and who enjoys taking responsibility and driving work forward. You are confident in making decisions and have a natural drive that leads you to take initiative and ensure tasks are completed. You have a talent for building relationships, both with customers and colleagues, and feel comfortable communicating via both phone and email. Furthermore, you are curious and engaged, willing to ask questions, and eager to find new ways to develop and improve methods and processes. For you, improvement and development are a natural part of daily work.

Does this sound like you? Apply today as selections and interviews are conducted on an ongoing basis!

We look forward to hearing from you!