Vacant job

Do you have experience in the automotive industry and want to join a growing company where you take significant responsibility, are close to the operations, and make a real difference for both customers and colleagues? Carsmart is now looking for a self-motivated and driven employee for their Fleet Support team!

About the role

Carsmart is a SaaS company and a wholly-owned subsidiary of KGK I Autoexperten. Our business idea is to offer a modern web-based tool to simplify fleet administration for fleet owners. What characterizes Carsmart is a strong team spirit with diverse personalities where everyone has a voice, an open-door policy, and a flat hierarchy. Furthermore, we have short decision-making paths and a constant focus on developing the platform to be the best in the industry. In this role, you will work at the heart of Carsmart's operations and belong to a team of six people. The team plays a central role in contacting both corporate customers and drivers/end-users, handling a large number of cases daily.

"Working as a Fleet Support Administrator at Carsmart means being part of a dynamic team where every day offers new challenges and opportunities. We value engagement and precision, and look forward to welcoming a new colleague who shares our passion for delivering high-quality service and support to our customers and drivers."

– Carin Frånberg, Head of Fleet Support

You will work standard office hours at Carsmart's airy offices in Sollentuna. You should enjoy working on-site, as this position does not offer remote work options.

What we offer

• An engaging and supportive work environment where your contribution makes a difference
• Finish work at 16:00 on Fridays
• Summer hours June–August (finish at 16:00)
• Gym in the building
• Health allowance and health check-ups
• Free parking at the workplace

Responsibilities

Carsmart is growing rapidly and continuously onboarding new customers, giving you the opportunity to be part of an exciting growth journey where we gradually work to reduce manual tasks and develop working methods and processes. Your responsibilities include:

• Handling cases in the company's case management system
• Handling car orders
• Processing and reviewing invoices
• Administration of company cars and fuel cards
• Daily contact with customers and drivers via email and phone
• Guidance and support on how to use Carsmart's systems and features
• Actively participate in the development of Carsmart's systems as well as the efficiency of administrative processes and routines

We are looking for you who

• Have work experience from an administrative role and experience in customer service via email and phone, preferably in roles such as back-office, customer service, or administrator.
• Have very good computer literacy and knowledge of Excel
• Speak and write fluently in Swedish and English
• Enjoy a guiding role with a high work pace
• Are available to be present 100% on-site during office hours at Carsmart's office in Sollentuna

It is meritorious if you have

• Knowledge of Norwegian
• Experience from the banking sector
• Good understanding of vehicle administration and knowledge of different solutions for company cars and staff cars
• Experience from the leasing or automotive industry

To succeed in the role, you have the following personal qualities:

• Self-motivated and proactive
• Structured and detail-oriented
• Driven with a strong desire to develop
• Communicative and thrive in a social work environment with many contact points

This role suits you if you are not afraid to "roll up your sleeves" where needed. The tasks are varied, and there is not always a ready-made job description; you need to be able to see what needs to be done and take initiative.

Our recruitment process

This recruitment process is handled by Academic Work, and our client's request is that all questions regarding the position are sent to Academic Work.

We apply rolling selection and will remove the ad when enough candidates have reached the final stage of the recruitment process. A CV is required when applying. We do not use cover letters as a selection method, so they do not need to be attached. The recruitment process includes two selection tests: a personality test and a cognitive ability test. The tests are a tool to find the candidate with the highest potential for the role and to promote equality, diversity, and a fair recruitment process.