Vacant job

Werksta Sollefteå is looking for an engaged, experienced, and service-oriented vehicle damage advisor with technical competence for their facility in Sollefteå Hallstaberget.

As a vehicle damage inspector and advisor at Werksta Sollefteå, you will become a central part of our workshop. You are the person at the front line who greets customers with a smile. You follow the customer and the car from start to finish: the customer meeting, damage inspection, calculation, workshop planning, ordering spare parts, final invoicing, follow-up, etc. In this role, you work closely with the customer, the workshop, and insurance companies to ensure efficient damage processes and high customer satisfaction.

Responsibilities for Vehicle Damage Advisor

• Welcome and treat customers pleasantly regarding damage cases, both in person and via phone/email.
• Perform damage inspections on collision-damaged vehicles.
• Calculate and ensure accurate damage estimates according to Cabas.
• Communicate with insurance companies and submit damage reports.
• Conduct customer consultations and advice regarding damage handling, repair times, and replacement vehicle issues.
• Collaborate with the damage, service, and workshop teams to plan, order spare parts, and follow up on repair flows.
• Perform quality controls on completed repair work and ensure vehicles are returned in the agreed condition.
• Participate in improvement work regarding customer processes, workshop flows, and digital work tools.

Qualifications and Who We Are Looking For

• Experience from working with vehicle damage repairs, customer reception, and insurance administration is required. A background in vehicle technology is advantageous.
• Experience in performing damage inspections on collision-damaged vehicles and creating Cabas estimates. Familiarity with workshop systems is advantageous.
• You are accustomed to working in Cabas and planning in Cabplan, which we see as a basic requirement. CVDA certification is highly advantageous.
• Good understanding of the damage process, vehicle parts, and repair methodology.
• Service-oriented, communicative, and used to handling multiple cases simultaneously.
• Good communication skills in Swedish, both verbal and written; English is advantageous.
• A Category B driver's license is required or highly advantageous depending on the specific requirements of the position.

What Werksta Offers

• An important role in an engaged workshop focused on quality, safety, and customer satisfaction.
• Work in a team with short decision-making paths and good cohesion.
• Opportunities for internal training and competence development within damage inspection and workshop processes.
• Market-competitive salary and wellness allowance.
• Good employment conditions and collective agreements.

In this role, you need to have positive engagement and energy directed towards the customer, your colleagues, and the occasionally fast-paced environment. This requires a high level of service awareness, good communication skills, and strong presence.

About Werksta

Werksta Sollefteå is part of the Werksta Damage Workshop Chain, a leading independent workshop chain for vehicle damage repairs and service in the Nordic region. We value competence, sustainability, and a good work climate. Here, you will work in a well-equipped workshop with opportunities to grow in your professional role. We offer a modern workplace focused on quality, safety, and collaboration. Welcome to a team where professionalism and customer focus are at the center!

Werksta Sollefteå repairs all car brands. We also have authorizations for the following brands at our workshop: Mercedes, Tesla, Toyota, Ligier/Microcar, and Zeekr.

Application and Contact

Does this sound interesting? We are interviewing continuously, so please submit your application as soon as possible. We welcome applicants regardless of gender or background – the most important things are your engagement, your attention to detail, and your willingness to contribute to quality and development within Werksta.

This recruitment is handled by Fordonsakademin Sverige AB, a leading recruitment company within the automotive industry in Sweden. The contact person for this position is Johanna Aslan, Recruiting Consultant Manager at Fordonsakademin Sverige AB, [email protected].

We look forward to receiving your application!

About Fordonsakademin

We are specialists in providing competence to the automotive industry. The company was founded by specialists within the industry with many years of experience from workshop work. We are passionate about ensuring employers get the right person with the right competence at the right time. We achieve this by providing services within recruitment, staffing, and education. Through our services, we contribute to raising competence in the industry.

We are part of the Arenaconcern, which, with its presence in over 160 locations in Sweden, is available throughout the country. We believe in every individual's ability. Strong individuals lift each other. Step by step, we help employees and companies develop and become stronger – so strong that they, in turn, lift others.

Values

We are passionate about matching job seekers with companies, and our work is wholeheartedly dedicated to every part of the process to ensure success. We are always personal, engaged, and professional in all our assignments and meetings.