Vacant job

We are specialists in staffing and consulting services within IT and technology – from promising talents and consultants with broad competence to experienced specialists with deep expertise.

For you as a candidate, we are a secure partner offering exciting assignments, personal development, and close contact with our advisors. We ensure you get the right assignment for your skills and ambitions – always with the human element at the center.

For our customers, this means we are a reliable supplier that can quickly match the right competence with the right needs. In addition to our strong internal consulting organization, we also have an extended partner network, allowing us to offer even greater flexibility and breadth in delivery.

Collaboration and quality characterize everything we do, and our core values are summarized in our promise: Empowering the Nordics through people.

Eccera has 300 employees and offices in Stockholm, Gothenburg, Malmö, and Linköping. We are a member of Almega Kompetensföretagen and follow their collective agreement with Unionen.

Eccera is now seeking experienced 2nd line support technicians for several of our customers in the Stockholm area. Are you ready to take the next step in your career and work in a more advanced support role where you can develop your technical skills? Then we would love to hear from you!

As a consultant at Eccera, you get a secure employment and gather valuable work experience through assignments with our customers. Your consulting manager supports your development as you continuously gain new experiences and knowledge. An excellent opportunity for career growth.

Your Responsibilities

In the role of 2nd line support technician, you work with more advanced troubleshooting and problem-solving in close collaboration with both users and the IT organization. You receive cases escalated from 1st line and ensure they are resolved efficiently and with high quality.

Responsibilities may include among other things:

• Troubleshooting and handling more complex IT cases regarding hardware, software, and networks
• Working in case management systems according to established processes (e.g., ITIL)
• Administration in Active Directory (accounts, permissions, groups)
• Management and troubleshooting in Microsoft 365 and Azure environments
• Support in client management, for example via Intune
• Network-related troubleshooting
• Collaboration with 3rd line and other technical teams

Your Profile

We are looking for you who thrive in a role with significant personal responsibility and who are motivated by solving more advanced technical problems. You are structured in your approach and used to prioritizing between different cases.

As a person, you are:

• Service-oriented and solution-focused
• Structured and detail-oriented
• Communicative and pedagogical in your contact with users
• Independent but also a team player

Requirements

• Experience working in a 2nd line support function
• Good experience with troubleshooting in IT environments
• Experience with Active Directory
• Knowledge of Microsoft Azure and Intune
• Experience with network troubleshooting
• Very good knowledge of Swedish and English
• Understanding of ITIL processes (ITIL Foundation is an advantage)
• Experience in documenting procedures and creating knowledge articles

Merits

• Experience with Microsoft 365 environments
• Experience with SCCM or similar tools
• Experience with scripting or automation
• Certifications in Microsoft or ITIL

We place great importance on your personal qualities.

What We Offer

At Eccera, you get the tools you need to reach your goals. We offer all our consultants qualified education and certifications in the latest technology. We value that our employees continuously continue to develop. Therefore, we offer you the opportunity to create an individual education plan, where we cover both study materials and the certifications themselves. During your development, we will match your competence to the right assignment as you advance.