Vacant job

Are you a structured problem solver who thrives in a fast-paced environment? As a Customer Service Coordinator at Lease a Bike, you will be the hub in a complex system environment with many different contact points, while contributing to a greener future.

Lease a Bike is a rapidly growing international company on an exciting growth journey, with the goal of making bike leasing as easy as riding a bike. Here you have the opportunity to develop, take responsibility and deliver world-class customer service.

Does this sound like something for you? We look forward to receiving your application!

ABOUT THE ROLE

Lease a Bike is part of Pon, the world's largest bicycle group, with the vision of making bike leasing as easy as riding a bike. Through their platform and partners, they offer bike benefit schemes for employers and their employees. The product is a win-win for all involved and 100% cost-neutral for the customer. The employer is the client, and the employees are offered bike leasing as a benefit.

As a Customer Service Coordinator, you will become a key person in the support organization. You are responsible for incoming cases via phone, chat, and email, ensuring that customers and partners always receive the best possible service.

Every day is fast-paced and varied; you work in a system-intensive environment (Zendesk as the hub) and handle questions from many different actors such as lessors, insurance companies, employers, users, bike shops, and internal colleagues. This places high demands on your ability to work methodically, prioritize, and communicate clearly in a start-up environment where not all routines and processes are in place yet.

The tasks include among other things:

• Handling incoming cases via phone, email, chat, and website

• Support within important internal processes, e.g., concluded lease agreements and insurance cases

• Ongoing dialogue with the German leasing company and other international contact points

• Contributing to the development of the company's digital platform, processes, and routines for continuous improvement

• Contributing to creating structure in working methods, case management, and processes within the support team

ABOUT YOU

We are looking for you who have a few years of experience from customer service, support, or another type of coordinating administrative role, preferably within SaaS, IT, or another environment with many different contact points. You are confident navigating between different systems and situations and thrive being the hub.

To succeed in the role, you need to be:

• Structured and methodical in your approach to work

• Accustomed to working in systems (experience with Zendesk is a plus)

• Solution-oriented and pragmatic when new situations arise

• Quick learner, self-reliant, and comfortable in a fast-paced environment where not all processes are in place

• Communicative in both Swedish and English, in speech and writing

• A team player who likes to find areas for improvement and contribute ideas

It is an advantage if you have experience from mobility, leasing, finance, insurance, or banking. If you also share the company's passion for cycling or have experience from the bicycle industry, it is certainly a big plus.

CONTACT

Does this sound like something that fits your experience and ambitions? Then you are warmly welcome to get in touch! In this recruitment, Lease a Bike collaborates with Committo. Welcome to contact Rebecca Oldenfeldt at +46 703 01 32 98 or [email protected] or Ida Ingeström at +46 704 34 76 81 or [email protected] if you have questions about the position. Interviews and selection are ongoing.

ABOUT THE COMPANY

Lease a Bike, which is part of Bike Mobility Services Group, is Europe's leading provider of benefit bikes and is present in seven countries today. The company is owned by Volkswagen Financial Services and Pon.Bike - the world's largest bicycle group.

Lease a Bike offers simplicity, flexibility, and security, and works to make cycling accessible to everyone. Through our smooth leasing process and wide range of bikes from local bike dealers, it becomes easy for employers to invest in their employees' well-being – while we together promote more sustainable travel.

Lease a Bike was established in Sweden in the summer of 2022 and has grown rapidly since then. Today we are a team of fifteen people in Sweden, and internationally we are many more. Here, the strength and stability from a global company meet the energy and entrepreneurial spirit from a start-up – a combination that creates a unique workplace with both security and great development opportunities.