Vacant job

Do you want to make a difference every day and help customers in a safe and professional manner? As a customer service representative for our client, you guide customers, handle cases, book remediation measures, and serve in an advisory role.

About the role

As a customer service representative for our client, you are responsible for incoming customer inquiries via phone within the pest control industry. The role is advisory and service-oriented, where you guide customers, register cases in the system, book remediation measures, and provide advice on pest identification. The work involves 100% incoming calls via phone and may experience periods of higher pressure requiring a faster pace.

The role requires focus, attention to detail, and the ability to handle multiple cases simultaneously. The position is located at the office in Uddevalla and involves close collaboration with colleagues in the team. The position is a full-time consultancy assignment lasting from the end of May to September.

What we offer

• An stimulating work environment focused on community, learning, and development
• Comprehensive onboarding with training in customer dialogue and system support
• Close collaboration with experienced colleagues and leaders with continuous coaching

We are looking for you who

Are curious and have a strong desire to learn new things, with a genuine interest in helping customers. You have a good sense of service and communication skills. You take responsibility for your work, are solution-oriented, and embrace feedback to constantly develop and become even better in the role.

• Have a completed post-secondary education
• Are available for full-time work throughout the period from the end of May to September
• Have good computer and system proficiency
• Speak fluent Swedish and English in both speech and writing
• Pass a background check

It is an advantage if you have

• Experience from previous service roles, advisory positions, or similar industries.
• Additional languages besides Swedish and English

To succeed in the role, you have the following personal qualities:

• Stress-resistant
• Service-minded
• Goal-oriented

Our recruitment process

This recruitment process is handled by Academic Work, and our client's preference is that all questions regarding the position are sent to Academic Work.

We apply continuous selection and will remove the ad when enough candidates have reached the final stage of the recruitment process. A CV is required when applying. We do not use cover letters as a selection method, so one is not needed. The recruitment process includes two selection tests: a personality test and a cognitive ability test. The tests are a tool to find the candidate with the highest potential for the role, as well as to promote equality, diversity, and a fair recruitment process.