Vacant job

📅 Start Date: May 25

Do you want to work in a role where service, communication, and problem-solving are at the forefront? We are now looking for more customer service representatives to join our team in Gothenburg, where you will handle customer service for a world-leading Swedish furniture company.

This is a full-time position (100%).

In this role, you will handle incoming customer contacts and assist customers with questions related to products, orders, and deliveries, such as:

🛋️ Questions about products and range
🧾 Orders, changes, and order status
🚛 Deliveries and delivery-related inquiries
🔄 Complaints and service cases
💬 General customer support and guidance

You will identify the customer's needs and guide them to a solution in a clear, engaging, and service-oriented manner.

This role is perfect for you if you enjoy working with people, solving problems, and contributing to a positive customer experience in every interaction.

Monday–Friday: 08:00–19:00
Saturday–Sunday: 09:30–18:00

(Work is scheduled within our opening hours, e.g., 08:00–17:00)

💵 Starting salary for the position is approximately 21,000 SEK per month, excluding any shift allowances
🎓 Paid training – we provide you with the right prerequisites from day one
📜 Salary and terms according to collective agreement
💼 Full-time employment (100%)
🔒 6-month probationary period with the possibility of permanent employment
🏓 Wellness allowance
💥 An inclusive and energetic workplace
🚀 Opportunities for development within TP Nordic, both locally and internationally

We believe you:

• Have a strong interest in service and helping people
• Are communicative, solution-oriented, and responsible
• Have a positive attitude and thrive in a fast-paced environment
• Can adapt your communication to suit the customer's needs
• Enjoy working in a team-oriented environment
• Have good digital skills and feel comfortable using various systems
• Speak and write fluent Swedish and have good knowledge of English

You are confident in customer dialogue and motivated by finding solutions that make a difference for the customer.

TP Nordic is a growing company where people are at the center. Here, you get a clear start, supportive colleagues, and great opportunities for development. We value engagement, collaboration, and a positive work environment.

After you have applied for the position, you will gain access to a digital interview with the chatbot Hubert, which takes about 10–15 minutes. We encourage you to answer the interview within 48 hours to move quickly through the process. Please check this article before the interview for tips and tricks: https://my.hubert.ai/advice-before-hubert-interview/sv-se (https://my.hubert.ai/advice-before-hubert-interview/sv-se)

The purpose of the Hubert interview is to give all candidates the opportunity to tell more about themselves and to ensure that all candidates are assessed in the same way, regardless of gender, age, or ethnicity.

You will then be contacted by one of our recruiters.