Vacant job

Do you want a role where you actually get to solve customer issues, while also helping to shape how customer service will function in the future? At Armatec, you will take on a central role in customer dialogue, with great personal responsibility and the opportunity to influence working methods, systems, and workflows.

About the position

This is a consulting assignment with good opportunities for permanent recruitment. In this role, you will initially be employed by Bravura, and it is explicitly stated that Armatec intends to offer you a permanent position with them in the long run. This provides both you and Armatec with a great opportunity to get to know each other and evaluate how well the collaboration works.

🚀 About the company

Armatec is a Swedish knowledge and technology company within flow technology. They help customers in construction, real estate, energy, and industry to solve technical challenges related to water, heat, cooling, and industrial processes.

The company develops and sells technical products, systems, and customized solutions, with a focus on correct dimensioning, energy efficiency, and sustainable operations. Armatec operates in Sweden, Norway, Denmark, and Finland, with its Swedish headquarters in Mölndal.

You will join an organization with high technical competence, many recurring customers, and a clear goal: to simplify customers' daily lives through better structure, clearer ownership, and smoother customer dialogue.

💼 Responsibilities

In the role of Customer Service Specialist, you will become a central contact point for Armatec's customers after sales are completed. You will handle cases via multiple channels – phone, email, and case management systems – and are responsible for ensuring that inquiries are handled, resolved, or escalated efficiently.

The role is broad and operational, with a focus on resolving as much as possible directly within customer service. You will work closely with sales, order processing, service, and after-sales, maintaining a clear customer perspective in everything you do. At the same time, you will help develop working methods, workflows, and system support, where customer service will gradually take greater ownership of the entire customer journey after sales.

Examples of responsibilities:

• Receive, assess, and handle incoming customer cases via case management systems, phone, and email

• Answer questions regarding deliveries, order status, simple pricing inquiries, complaints, and administrative matters

• Search and gather information in business systems (ERP), CRM, and other systems to resolve customer inquiries

• Escalate cases to the appropriate function when necessary and follow up until the customer receives an answer

• Contribute to improvement work regarding customer service workflows, systems, telephony, chatbots, and customer portals

🔍 Education, experience, and personal attributes

• Several years of experience working in customer service or a similar customer-facing role

• Good system skills and the ability to quickly learn new systems

• Very good knowledge of Swedish, both spoken and written, and good knowledge of English

To thrive in this role, we look for someone who is action-oriented and takes responsibility for getting things resolved. You are curious and want to understand the context behind cases, not just handle them quickly. You feel confident in dialogue with customers, even when they contact you with problems or dissatisfaction, and have a professional and solution-focused approach. You enjoy a role where structures are not fully finalized, but where you get to help build working methods over time. At the same time, you are self-driven, take your own initiatives, and find it easy to collaborate cross-functionally within the organization.

Additional information

Start date: As agreed Location: Mölndal Salary: As agreed

We use a competency-based methodology in all recruitment processes to ensure unbiased selection. We also work with continuous selection, which means we will remove the ad once enough candidates have applied. If you are considered for the position, we will contact you for an initial phone interview. Regardless of whether you proceed in the process or not, you will receive feedback on your application.

Do you have questions? Feel free to contact us!

📧 [email protected]

📞 010-171 47 10

We recommend that you submit your application immediately as we are conducting continuous selection.

We look forward to your application!

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