Vacant job

Do you love building relationships and solving problems in a fast-paced environment? As a Customer Service Representative for Tele2 in Eskilstuna, you will play a key role in helping customers, resolving their inquiries, and creating world-class service experiences. Does this sound like something for you? Seize the opportunity to join our team starting June 15th – and make a difference every day!

What we offer you:

At Transcom, you have the chance to refine your professional skills and grow as an individual alongside the company. We offer career development that allows you to work in roles within sales, product knowledge, leadership, or coaching. At the beginning of your employment, we offer a paid introduction program to give you the right prerequisites and tools. For seven years in a row, we have been named one of Sweden's Career Companies, 90% of our leaders started their journey on the phone, and every year we train nearly 30 new leaders.

In addition, you will receive:

• Collective agreement: Call/Contact Center and Market Research Companies
• Wellness allowance
• Rikskortet (National Card), to save money when shopping for food in stores/restaurants
• Career opportunities in a global company
• Fixed base salary with good bonus opportunities
• Opportunity to lease a favorable bicycle via our Bikelease solution
• Contribution towards computer glasses – we care about your eyesight
• Paid training: 100%
• Employment level: 80%
• Employment type: Permanent employment, 6-month probation period
• Start date: June 15, 2026
• Working hours: Scheduled working hours, opening times weekdays 07:45-19:15. Saturdays 08:45-15:15. Sundays closed

Join Transcom as a Customer Service Representative for Tele2 in Eskilstuna!

Work with one of the leading telecom operators in the Nordics, offering innovative solutions in mobile telephony, broadband, and TV to private customers.

In this role, you will:

• Deliver a top-class customer experience by handling customer inquiries via phone (and other channels when necessary) in a professional and solution-oriented manner
• Help customers through needs analysis and offer relevant services and solutions
• Contribute to the team's and project's success by sharing knowledge, collaborating with colleagues, and continuously developing in your role

You will have significant personal responsibility, while always having support from engaged colleagues and leaders – at Transcom, we work together towards common goals.

We are looking for you who:

Want to work for a company that offers personal development, further education, and the opportunity to grow for those who show initiative. All this in a company that has a lot of fun at work!

To succeed in the role, we would like you to have the following competencies:

• Fluent Swedish in speech and writing, as the majority of our customers are Swedish-speaking
• Good knowledge of English, both spoken and written, to communicate with international customers
• An open mind and a willingness to learn new things
• An interest in providing good service and working with sales
• Work experience (regardless of industry) is an asset, but not a requirement
• Previous experience in sales and/or customer service is an asset
• High school diploma

Recruitment Process

What happens next?

• Application: Submit your application via our website
• Tests: Complete digital tests sent to you via email
• Remote Interview: If your profile matches the role, you will be invited to a first remote interview with a recruiter
• Candidate Day: Participate in a candidate day at our office in Eskilstuna where you will:
• Listen to real customer calls
• Receive a presentation of the operations from local leaders and staff
• Meet team leaders and conduct a second interview
• Offer: After the candidate day, a collective assessment is made by recruiters and team leaders. If everything feels right on both sides, you will receive a job offer

About Transcom

Transcom is a global specialist in customer experience, with over 30,000 employees in 29 countries and more than 85 offices. We deliver services in 33 languages to international brands across a range of industries. We are driven by innovation and have a passion for helping people solve problems. Furthermore, we are one of Sweden's largest employers for young people. At Transcom, we are engaged. Towards our customers and each other. Every day, someone starts their journey with Transcom. Taking the potential that exists today and transforming it into competence for the future. Being recognized for working hard, being a team player, and supporting others. Contributing to positive and lasting changes in your team and to society. That is exactly how we are at Transcom. Here we care for each other. You are included, just as you are, from day one. With the right mindset, there is no limit to how far we can go together.

We are an equal opportunity employer, and all qualified applicants will be treated equally in the recruitment process regardless of race, color, religion, sex, national origin, disability, age, or any other characteristic protected by law.