Vacant job

Every day, thousands of people rely on functioning electricity in their daily lives.

Behind every question about invoices, payments, or contracts, there is a customer who needs clear answers, security, and professional service.

Now, Göteborg Energi is looking for a customer administrator who wants to help create a smooth and positive customer experience throughout the customer journey.

With us, you will be part of an engaged team where collaboration, responsibility, and development are at the center.

Your Responsibilities

In this role, you will combine customer dialogue in various channels with administrative work and analysis. You will work solution-oriented and ensure that each case is handled professionally and efficiently.

Your responsibilities include, among others:

• Working with collection cases in close dialogue with customers and external partners
• Investigating and resolving complex claims issues through analysis of contracts, invoice documentation, and payment history
• Handling cases related to bankruptcies and corporate restructurings
• Providing professional and solution-oriented service in incoming customer inquiries
• Being responsible for questions regarding contracts, invoices, and payments – from investigation to resolution
• Working with invoicing and quality-assuring invoice documentation
• Ensuring high data quality through ongoing registry maintenance
• Collaborating with the team to develop work methods and improve customer experience
• Participating in general tasks within the organization

Your Team

In our Customer Experience department, about 70 customer administrators work to provide our customers with first-class service in various phases of the customer journey - from advice, contracts, and invoicing to claims management, fault reporting, and complaints. We are now looking for new colleagues for one of our units that focuses on customer cases related to invoicing and claims support.

Your Qualifications

We are looking for someone who thrives in a role where service, structure, and problem-solving meet.

You have:

• a high school education (3 years), with an economic focus, preferably supplemented with post-secondary education in administration and economics.
• several years of experience in administrative customer service
• very good knowledge of Swedish and good knowledge of English
• good system familiarity and ease in learning new digital tools

It is advantageous if you have experience with CRM systems or from the energy sector.

Your Profile:

As a person, you are passionate about delivering top-class service and creating customer experiences that truly make a difference. You are communicative, engaged, and have a natural ability to build trust. With a structured and responsible approach, you drive your tasks forward while being flexible, solution-oriented, and thriving in a fast-paced environment. Your accuracy and analytical ability ensure quality in every detail. You are curious, proactive, and motivated by constantly developing and finding smarter ways of working. As a team player, you contribute positive energy and a strong drive, and you thrive in a team where everyone supports each other and achieves success together.

Why Göteborg Energi?

With us, you work in an organization where customer experience, sustainability, and development are in focus. You will work alongside engaged colleagues in an environment where ideas are valued and where you have the opportunity to develop in your role.

Göteborg Energi is part of Sweden's critical infrastructure, and many of our services are security classified. If this position is security classified, a security review will be conducted before employment, in accordance with the Security Protection Act.

Our Workplace

Göteborg Energi is an energy company owned by the City of Gothenburg. This means that we work for all Gothenburg residents and with the entire city. In addition to delivering and developing new solutions in energy and city fiber for residents, businesses, and transport, we also work towards a larger goal – a sustainable Gothenburg. Do you share our vision and want to join us on the journey to create a more sustainable everyday life for the people of Gothenburg? Welcome to Göteborg Energi!

As an employee with us, you can expect a workplace that is both exciting and developing. We have benefits that encourage a sustainable work life. It should be safe to work with us. But it should also feel fun. With us, you have good opportunities to grow at work and develop within the organization. Read more about our offer at https://www.goteborgenergi.se/om-oss/jobba-med-oss (https://www.goteborgenergi.se/om-oss/jobba-med-oss).

We believe in a workplace with diversity and equality. Employees with different experiences develop our business! The strength in differences creates success. Do you share our values and want to contribute to an inclusive workplace? We look forward to your application!