Vacant job

Are you looking for a summer job in Gotland? Look here - the Swedish Transport Agency is now seeking Customer Service Representatives in Visby!

About the position

📍 Location: Swedish Transport Agency, Visby

📍 Role: Customer Service Representative in Vehicle Matters

📅 Period: Week 23–32 (training 23–25)

👥 Number of positions: 10

⏳ Working hours: Full-time, 08:00–16:30 (scheduled, 8 hours per day)

Job Responsibilities

As a Customer Service Representative at the Swedish Transport Agency, you will work with phone inquiries related to vehicle tax and image review. Your work will consist of:

🔹 approximately 4.5 hours per day on the phone, where you handle inquiries related to vehicle tax. Common questions may involve payment status, why a payment is not visible, reminders and incorrect payments, as well as other tricky questions related to vehicles and tax.

🔹 The remaining time is spent on image review of camera images in a data system regarding congestion tax and infrastructure fees.

We are looking for someone who

• Has good communication skills in Swedish and English and can communicate with others, both by phone and in writing.
• Has good computer skills and the ability to manage various types of IT-based information and operational systems.
• Has a good ability to quickly gather the right information in our various systems.
• Has experience with administrative tasks.
• Is driven and has the ability to absorb and analyze complex information.
• Is available for work throughout the entire period (weeks 23–32).

Additional information

• For students/people with another main occupation, there may be an opportunity to continue with the Swedish Transport Agency in the fall on a part-time basis, in the role of Image Reviewer.

Our recruitment process

This recruitment process is managed by Academic Work and our client's request is that all questions regarding the position are sent to Academic Work. We apply ongoing selection and will remove the ad when enough candidates have reached the final stage of the recruitment process. The recruitment process includes two selection tests: a personality test and a cognitive ability test. The tests are a tool to find the candidate with the highest potential for the position and to promote equality, diversity, and a fair recruitment process.