Vacant job

Are you the technical endpoint who loves to crack the most complex nuts? As a Third Line Tech at the rapidly growing Norteam in Bromma, you will be responsible for Microsoft's ecosystem, advanced troubleshooting, and mentoring in a culture where "IT can be more". Does this role sound like a fit for you? Seize the opportunity and apply today; we are conducting ongoing selection!

About the position

Norteam is not just an IT company; they are a team of dedicated individuals passionate about making a difference. With Microsoft's ecosystem as a foundation, they help companies become smarter, safer, and more sustainable. Norteam's culture is characterized by the freedom to be yourself, grow, and have fun at work. Their vision is simple: IT can be more - and it is upheld every day.

Norteam is one of Sweden's fastest-growing IT companies, a fact that brings natural challenges but also fantastic opportunities. All colleagues are key players in their various roles. Everyone has the opportunity to, and is expected to, contribute to technology & service packaging, business development, and sales – and not least, to culture & long-term company building.

You are offered

• A dynamic and developing environment with engaged colleagues
• Joint activities, competitions, and an annual conference trip abroad
• Freedom to choose the tools you need to succeed
• Own gym, wellness benefits, and generous social spaces in the office
• Pension plan, parental salary, and health insurance
• Opportunity to influence and be part of Norteam's growth journey

Responsibilities

Your primary focus as a Third Line Tech is the technical endpoint in Norteam's support organization; you take over when cases & various technical problems are at their most complex. You work with in-depth troubleshooting, system improvement, and technical development of their customers' IT environments. You are an important knowledge resource for the entire support team and actively contribute to improving the quality of deliveries.

Furthermore, they expect you to handle escalated incidents, drive improvement projects, and participate in technical migrations and upgrades. You work closely with the infrastructure and security teams and are often the one who has direct contact with suppliers and partners during complex installations.

Below is a selection of tasks you can expect in the role:

• Solve advanced technical problems within networks, servers, and applications
• Perform root cause analyses and implement long-term solutions
• Work with public cloud solutions within Microsoft, such as Azure and M365
• Participate in projects regarding system upgrades and technical development
• Document solutions and contribute to Norteam's internal knowledge base
• Be a mentor and technical support for First and Second Line
• Work with automation and scripting (e.g., PowerShell)
• Ensure that customers' IT environments are stable, secure, and scalable

We are looking for someone who

• Has good knowledge of Windows Server, Microsoft 365, Active Directory, Azure/Intune
• Possesses experience in network troubleshooting, firewalls, VPN, and WiFi
• Has experience with public cloud solutions and/or virtualization (VMware, Hyper-V)
• Has knowledge of PowerShell or other scripting
• Has experience working with security, backup, and access management

It is a plus if you have

• Understanding of ITIL and the ability to establish relevant documentation
• Certifications from Microsoft or equivalent
• Certifications from Microsoft or similar

We believe that you who are applying are an experienced IT technician with several years of experience in support, operations, and complex troubleshooting – preferably in roles such as Second or Third Line. You have deep and broad technical competence, but also a strong sense of service and communication. We are looking for you who has technical breadth as your specialty.

Norteam is a Microsoft-oriented IT provider, but it is a great advantage if you have good experience in several different technical environments. Furthermore, you are also a flexible person who enjoys working at different levels and loves to take on new technical challenges. You are self-driven and proactive with a solution-oriented mindset. You take responsibility, drive cases all the way to completion, and contribute to continuous improvements. Your technical competence allows you to handle complex challenges, and your experience gives you the confidence to make decisions and stand by them.

Norteam also values curiosity & willingness to develop - a drive to enhance your skills, apply new knowledge in practice, and inspire colleagues by sharing insights and ideas.

Our recruitment process

This recruitment process is managed by Academic Work, and our client's request is that all questions regarding the position be sent to Academic Work.

We apply ongoing selection and will take down the ad when enough candidates have reached the final stages of the recruitment process. When applying, a CV is requested. A cover letter is not used as a selection method and therefore does not need to be attached. The recruitment process includes two selection tests: a personality test and a cognitive ability test. The tests are a tool to find the candidate with the highest potential for the position and promote equality, diversity, and a fair recruitment process.