Onsite Technician at Onitio in Stockholm

Onitio is a Nordic IT group, owned by the Norwegian investment company Aars, with approximately 1500 employees, of which 500 are in Sweden. We offer innovative IT solutions through three business areas:

• Onitio Technology Services – We ensure that IT and technical equipment work through installation, support, and maintenance.
• Onitio Workforce Services & Consulting – We provide flexible IT resources and staffing solutions to strengthen our clients' operations.
• Onitio Solutions – We drive digital transformation and develop innovative IT solutions.

With offices from Malmö in the south to Luleå in the north, we combine technical expertise with innovation and customer focus. We actively work towards a sustainable future – for example, 98% of our vehicle fleet consists of electric cars.

With us, you will be part of a dynamic and successful team where we value diversity and inclusion. We believe that different perspectives create better solutions and we actively work to ensure that more women thrive and develop in the IT industry!

About the Role

As an onsite technician, you will be customer-placed in a team at one of our clients in Stockholm. You will be a key person in daily IT support. You will work to solve IT-related problems directly on-site and contribute to creating a smooth and efficient working environment for end-users.

Your tasks include:

• Managing incidents and service requests
• Troubleshooting and resolving client, application, and user-related issues
• Working closely with the business and providing onsite support
• Collaborating with the service desk, operations, and other technical teams
• Contributing to improvements in support processes
• Installation and configuration of computers and other IT equipment
• Distribution and reception of IT equipment and mobile phones
• Working in a ticket management system

Who are you?

You have a passion for IT and technology, good communication skills, and a desire to provide first-class service. To be successful in the role, we believe you are curious and unafraid of challenges. We are looking for someone with experience in onsite support who thrives in an environment where the pace can vary and where problem-solving is a central part of daily life.

To succeed in the role, we believe you are:

• Independent and solution-oriented
• Structured in your troubleshooting
• Service-oriented and communicative
• Accustomed to handling both simpler and more complex support cases

Requirements:

• 2-3 years of experience in onsite support
• Good experience in troubleshooting in IT environments
• Experience with ticket management systems
• Fluent in Swedish and English

Why Onitio?

At Onitio, our employees are our most important asset. We offer secure employment, are collective agreement affiliated via TechSverige (IT agreement) with associated benefits, and in addition, all employees receive wellness allowances (currently 4000 SEK/calendar year), discount agreements with leading wellness providers, and other local benefits.

Competence development is a natural part of our culture. Through training, certifications, and career opportunities, you will get the tools you need to grow – whether you want to deepen your expertise or broaden your knowledge. Together, we set individual and meaningful goals for you, and work on your competence development continuously throughout the year, where your nearest manager is there to support you.

Who we are looking for

Our values reflect the qualities we at Onitio value:

• Passionate about customer satisfaction and solution-oriented when others see problems.
• Reliable and responsible in delivering what you promise.
• Enjoys collaborating and appreciates a corporate culture where we support each other and celebrate successes together.

We are looking for a diversity of skills and backgrounds.

Application

Regardless of background, gender, age, or experience – you are welcome here!

Do you want to help shape the future of the IT landscape? Submit your application today!

If you have questions, contact Sofia Karlsson at 076-722 33 20 or via email [email protected]

Selection is ongoing, so the position may be filled before the application deadline.

Read more about us on our website or follow us on LinkedIn.