Vacant job

Avaron AB is a growing consulting company specializing in matching the right skills with the most interesting assignments in the market. As an employee at Avaron, you work on-site with our clients – you get the security of a permanent position combined with the variety and development opportunities that the consulting role offers.

You will play a central role in the implementation of a Contact Center solution for a major player in the banking and finance sector. The assignment covers both Sweden and other markets and is suitable for you who thrive in a broad delivery role with many points of contact.

You will work closely with the business, internal IT, and external suppliers to gather needs, analyze requirements, and create a clear plan for implementation, configuration, testing, and validation. The focus is on securing a solution that maintains high quality, works in practice, and meets the business needs over time.

• Gather, analyze, and coordinate requirements and needs from the business.
• Drive planning for implementation, configuration, testing, and validation.
• Lead the introduction and deployment of the Contact Center service for the relevant businesses.
• Be responsible for delivery within telephony and Contact Center and contribute to the further development of the services.
• Follow up with external suppliers and other parties in the delivery.
• Support and collaborate with delivery teams, service owners, and other stakeholders.
• Ensure that agreed processes are implemented and functioning in the business.
• Contribute to ensuring that the service meets requirements for quality, functionality, and usability.

• You have several years of experience with Contact Center services and telephony, including fixed and mobile solutions.
• You have a good understanding of applications and infrastructure in the telephony area.
• You have knowledge of traditional telephony solutions and cloud solutions.
• You have knowledge of M365.
• You have some expertise in IT security and information security.
• You have experience with technology-intensive projects and deliveries.
• You have knowledge of banking and finance as well as agile working methods.
• You communicate fluently in Swedish and English, both spoken and written.

• Experience with the Contact Center platform Puzzel.
• Experience in the development and management of cloud services.
• Experience with IT workplace services.
• Experience with outsourced IT services and collaboration with external IT partners.
• Basic understanding of CRM.

• Permanent employment with Avaron AB
• Pension plan (4.5% up to 7.5 IBB and 30% on salary above that)
• Wellness allowance of 5,000 SEK per year

Our positions may be filled before the application deadline, as we process applications on an ongoing basis. We therefore recommend that you apply as soon as possible.

This is how the process looks:

• Apply for the position with your CV via our recruitment platform Teamtailor – use the application button on this page.
• Our recruiters review your CV against the requirements in the ad – make sure it clearly shows how you meet each requirement. We may ask follow-up questions.
• We present you to the client with a tailored CV.
• The client invites you for an interview or informs you that they are proceeding with other candidates.
• If the client wants to proceed after the interview, Avaron will sign an employment contract with you.