Vacant job

Administrator for Customer Service at Folkhemmet

Are you an engaged, responsible person with a high service ability and a bit of toughness who enjoys working in a creative environment? We are looking for a driven administrator to join our customer service team at the office in Täby, starting in the spring of 2026.

About Folkhemmet.

Folkhemmet is a successful furniture company with a strong entrepreneurial spirit and a great sense of community that permeates the entire company. We sell high-quality furniture from carefully selected brands and offer our customers a modern and sustainable range in inspiring environments. Our hallmark is great commitment combined with high competence and the ability to provide personal service regardless of role in the company. Since 2022, Folkhemmet has been part of the publicly listed Refine Group.

Job Description.

You will be part of our customer service team where your tasks will be a combination of regular customer service work, handling complaints, and creating digital content for our website with a focus on products.

The customer service work primarily involves assisting our e-commerce customers via email and phone. The work with complaints involves handling and shared responsibility for incoming complaint cases.

Qualifications.

We are looking for someone with a natural sense of service, who wants to create and maintain good relationships, and can communicate professionally both verbally and in writing with customers and suppliers. You are meticulous, solution-oriented, and self-driven.

You are an unpretentious team player with excellent collaboration skills who wants to contribute to a wonderful work atmosphere in the team. You thrive when the pace is high, can handle complaints via phone and in writing, and do not hesitate to take on new tasks.

Experience in customer service, image editing, and uploading digital material is an advantage. The role requires very good computer skills and the ability to learn our systems Pyramid and Shopify.

We Offer.

With us, you will be part of developing a strong brand. You will work with fun and skilled colleagues in a dynamic company with growth ambitions. This position is junior and a permanent full-time position at the head office in Täby. Start date is April 13, 2026. You can read more about us at folkhemmet.com.

Selection and interviews are ongoing, so please send your CV along with a personal letter to [email protected] as soon as possible.

Welcome to Folkhemmet!