Vacant job

Do you speak fluent French?

ABOUT THE COMPANY

Gant is the future of American Sportswear and has been a pioneer of preppy style since 1949. Founded by the Gantmacher family in the college town of New Haven, Connecticut, Gant revolutionized the way the world dresses by creating American Sportswear icons. Today we continue to challenge convention and make clothes for the courageous, the curious and the creative - a community of people who believe you should never stop learning.

Gant enjoys a global presence in over 70 markets, with 600 stores, 4,000 selected retailers and with a team of 1,500 employees globally. We strive to become employer of choice within premium lifestyle and are always looking for new passionate people to join our team.

ABOUT THE ROLE

As a Customer Service Agent for the Central European markets, you will support customers mainly over phone and email. You will help Gant's customers before, during and after a purchase, Monday-Friday 09-18. You will be the first personal contact point to the brand.

Prior to the shifts, you will receive a one-week onboarding program, which will take place during regular office hours (Monday–Friday, 9:00–17:00) at our office in Gärdet. Once you have completed your onboarding, you are expected to work around 20 hours per week.

RESPONSIBILITIES

• Support customers with queries in relation to orders, products, stores, or loyalty programs, to name a few, within tonality guidelines, primarily via Service Cloud.

• Report any issues to the E-Commerce teams and the Customer Service Manager.

• Hand over cases and issues handled to the in-house team.

WHO ARE YOU?

To be successful in this role, we believe that you speak the French language fluently. Any additional languages are of benefit. It is an advantage if you have previous experience in customer service or working on digital platforms.

You are currently a student and have at least one year remaining of your studies.

But most importantly, we believe that you are:

• A solution-oriented fast learner who can handle digital platforms
• Service-minded and friendly
• Communicative and not afraid to ask for help

Does this sound like something for you? We look forward to your application.

OTHER INFORMATION:

Start: May Location: Stockholm, Hybrid solution Employment form: This is a part-time consultancy position where you will be hired as a consultant through A-hub.

For questions regarding the position, please contact Lovisa at [email protected]