Vacant job

Do you want to combine technology, customer contact, and problem-solving in a daily routine where you truly make a difference? As a customer support representative for spare parts at JLM Scandinavia, you will be a key person for contractors who rely on their machines to function every day.

About the position.

This position is a direct recruitment, meaning the recruitment process is handled by Bravura and you will be employed directly by JLM Scandinavia AB.

🚀 About the company

JLM Scandinavia has over 50 years of experience with machines for underground installations and is the general agent for well-known brands such as Ditch Witch. They operate in several countries and are leaders in directional drilling. At JLM's newly built facility in Staffanstorp, you will meet a close-knit team where everyone helps each other, shares knowledge, and enjoys a work environment characterized by humility and humor. Learn more about JLM.

💼 Job responsibilities

In the role of customer support for spare parts, you are the obvious contact for customers when machines need service, troubleshooting, or new parts. You guide customers correctly, provide technical advice, and ensure that orders are handled quickly and smoothly. In this role, you follow the entire chain from need to delivery and work closely with both technology, service, and administration. You interpret drawings and technical documents, support urgent and planned service needs, and maintain daily contact with customers via phone and email. Additionally, you collaborate closely with suppliers and colleagues in warehousing and logistics, providing you with a varied workday where technology, service, and structure meet.

• Provide support regarding service, troubleshooting, and spare parts

• Interpret drawings and technical documents

• Manage orders, deliveries, and warehouse-related tasks

• Advise customers on both urgent and planned service needs

• Collaborate with suppliers and internal teams

🔍 Education, experience, and personal qualities

• Experience in advisory work within customer support, spare parts, or similar

• Very good computer and business system skills, as well as good knowledge of the Office suite

• Very good knowledge of Swedish and English, both spoken and written

• Technically interested, preferably with an understanding of mechanics/hydraulics

• Driving license B

• Forklift license is an advantage

You are service-oriented, solution-focused, and structured. You thrive when you can combine technology with customer dialogue and when you can provide advice that makes a difference. You see opportunities, keep good order in your work, and create good collaboration with both customers and colleagues.

Additional information

Start: Immediately, considering notice period Location: Staffanstorp Salary: By agreement

We use a competency-based methodology in all recruitment processes to ensure unbiased selections. We also work with ongoing selections, which means we will remove the ad when enough candidates have applied. If you are shortlisted for the position, we will contact you for an initial phone interview. Regardless of whether you proceed in the process or not, you will receive feedback on your application.

If you have questions, feel free to reach out!

📧 [email protected]

📞 010-171 47 10

We recommend that you submit your application promptly as we are conducting ongoing selections.

Welcome with your application!

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