About the Position

Øresundsbron is a unique workplace that contributes to integration in the region. The delivery department is responsible for managing all our customers before, during, and after their journey, and our motto is to deliver a fast, safe, and smooth passage 24 hours a day. We are constantly developing our working methods and using the latest technology.

As a customer assistant, you are our face to the public and provide an outstanding customer experience in an active environment where no two days are the same. You meet commuters on their way to work on the other side of the strait, eager tourists from many European countries, customers heading for a relaxing weekend, and business clients. The workplace is open every day of the year, and work can be done both remotely from a workstation and outdoors.

Your main responsibilities will include:

Assisting customers at the payment station with information and payment
Directing traffic and managing situations that may arise in daily operations
Providing outstanding service to commuters, tourists, and other customers

The position of customer assistant is a consulting assignment as needed via Adecco. You are expected to work at least 16 hours per week alongside your studies or other main occupation, as well as full-time during the summer period.

Note - the start date for this position is April 8th and begins with an introduction day. Following that, 5 training sessions are planned in the subsequent weeks to ensure you have the right conditions for the job.

About You

We are looking for someone who is a team player and enjoys working in a team, but who also feels comfortable working independently. You take responsibility within given frameworks and use your judgment to create good customer experiences. You are quick to learn new systems, have good computer skills, and have the ability to make customers feel heard.

Since Øresundsbron is open around the clock, workdays are Monday to Sunday, and working hours are scheduled in three shifts: day, afternoon, and night. It is important for applicants to keep in mind that one cannot always rely on public transport for transportation to the workplace during inconvenient working hours.

Important for the position:

You are currently studying at least 50% or have another main occupation
You have at least three semesters left in your studies
You can work approximately 2 days (16 hours) per week and are also available for full-time work during summer and Christmas
Good understanding of both Swedish, Danish, and English languages

Preferred qualifications:

Experience in the service industry
Fluent Danish or other languages
Driving license B

About Øresundsbron

We can offer an exciting and diverse position in a visionary and dynamic Danish-Swedish workplace, which is the hub of a vibrant region where you can influence development. We are 145 employees working to make Øresundsbron the best way to experiences and opportunities on the other side of the Øresund. Our employees create opportunities for our success. Our organization is characterized by proactivity, willingness to change, and openness. A well-functioning collaboration is a prerequisite for achieving our goals. That is why we at Øresundsbron are helpful bridge builders.