Vacant job

About us Fibio is a Swedish mobile operator offering flexible and affordable mobile subscriptions. We have the highest ratings of all operators in Sweden on Trustpilot and are the only mobile operator on the market with a price guarantee.

About the role As a customer communicator at Fibio, you will work with contacting our existing customers. You help them get more out of their subscription by providing service, solving problems, and offering improved solutions when necessary. It’s about customer care and relationship building, not chasing new customers.

Your responsibilities:

- Contact existing customers by phone

- Assist customers with inquiries and provide excellent service

- Identify needs and suggest improved solutions where appropriate

- Focus on creating satisfied, loyal customers

- Contribute to a positive and engaged work environment with colleagues

What we are looking for in you:

- You are communicative and have an easy time talking to people

- You are attentive, solution-oriented, and professional in your approach

- You have good computer skills and are fluent in Swedish, both spoken and written

- You arrive on time, take responsibility, and have high attendance

- You enjoy developing and are open to feedback

- Previous experience in customer contact is an advantage, but not a requirement

About the employment:

- Working hours: Full-time, Monday to Friday from 08:00 to 17:00

- Remote work or flexible hours are not applicable – we always work together on-site

We offer:

- A stable and pleasant work environment

- Colleagues who support, develop, and challenge each other

- Practical training and coaching in customer communication and sales

- Opportunities to grow alongside the company

Submit your application today!

Welcome to Fibio