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- Job Advertisement: Case Officer within the Education Administration
Job Advertisement: Case Officer within the Education Administration
Uppsala kommunUppsala län, Uppsala
19 days left
to apply for the job
Welcome to the Education Administration
We offer preschool, primary school, and secondary school for children and young people aged 0 to 20 years. Together, we work towards the goal that all students achieve the best possible academic results.
More information about working in Uppsala municipality can be found here (https://www.uppsala.se/jobb/).
We will request a criminal record extract before employment can be offered for positions that require it by law. You can read more about the areas affected on the police's website.
Do you have experience in handling cases within the public sector?
We offer a varied job where you have the opportunity to develop the operations within the Education Administration. Does this sound interesting? You are warmly welcome to apply!
The Unit for Admission and Placement
The Unit for Admission and Placement is part of the Department of Home Municipality within the Education Administration. We are responsible for ensuring that all children and students registered in Uppsala municipality have a preschool or school placement. Our unit implements the established regulations for admission and placement in all forms of education within the Education Administration, including preschool, primary school, and secondary school. In the unit, we work with citizen services and have a broad information responsibility regarding the choice of preschool and school. At the reception for newly arrived families, we provide support in choosing preschool and school. The unit also handles parent invoicing for preschool and after-school care, as well as fee control for adjustments to fees from parent invoicing.
We work in the City Hall in central Uppsala. Our operations are strategically gathered together with other operations within the Education Administration and with other departments in the City Hall. We work in activity-based working (ABW), which means that many departments collaborate on workspaces in different environments depending on the activity the job entails. There is an opportunity for remote work a couple of days a week.
Job Description
You will work with processing applications, terminations, grounds for placement, fees, etc., within the area of placements in preschool, educational care, after-school care, and leisure clubs. You will handle the annually recurring fee control for guardians. As a case officer, you will have information responsibility regarding laws and regulations for citizens, guardians, and other stakeholders. You will assist citizens via phone and the digital case management system, Artvise. Apply relevant legislation and regulations to incoming cases and prepare decision-making materials. Your work will be in collaboration with case officers within admission and placement, other case officers within the Education Administration, and other municipalities.
Qualifications
We are looking for someone with an academic degree that the employer deems relevant for the position. We see that you have experience in administrative work, citizen services, and case handling within the public sector. You need to have the competence to formulate routines, templates, and document cases as well as follow established procedures. Central to the work is the ability to navigate and use the systems required for the job. To succeed in the role, you need experience in database management and Microsoft 365 (Office package). The job requires you to have good oral and written skills in Swedish and good knowledge of English. Knowledge of Unit4 and Visma is considered an advantage.
As a person, you are calm, attentive, and accommodating in your interactions. You place great importance on and act in accordance with decisions made, rules, and guidelines. To succeed in the job, you need to be a good collaborator, be flexible, prioritize your own and the group's work, and meet deadlines in the workgroup.
Inquiries
If you have questions about the position or the recruitment process, please contact: Caroline Sedin, unit manager, 018-727 19 65.
Union representatives: Akademikerförbundet SSR, Camilla Ahlsén Hoff, 018-727 24 34. Vision, Lena Carlberg, 018-727 58 56.
If you have questions regarding the registration of your application, please contact the recruitment area: 018-727 12 86.
In your application, you must indicate your citizenship. If you are not a citizen of Sweden, the EU, EEA, or Switzerland, you must also be able to prove that you have a valid work permit or are exempt from the requirement to have a work permit. Employment can only occur after verification of the work permit, which is required under the Aliens Ordinance.
Employment with Uppsala municipality may involve a military placement.
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