Make a Difference Every Day – Service Desk Specialist at Tekniska verken!

Are you interested in technology, enjoy problem-solving, and are passionate about providing top-notch service? Do you want to work in a place where IT makes a real difference every day? Then you might be exactly who we are looking for.

At Tekniska verken, you will combine technical expertise, service joy, and community benefit. Our service desk is the hub of the digital everyday life and a crucial part of ensuring that the entire organization can work efficiently, safely, and sustainably.

About the Role

As a service desk specialist, you are the first and most important support for our internal employees when technology acts up – or when it just needs to work better.

You will be part of an engaged and knowledgeable service desk team that together ensures high availability, quick feedback, and a really good user experience. The role is broad, varied, and suits you who enjoy pace, responsibility, and solving problems for real.

A typical day may involve you:

• identifying, troubleshooting, and resolving issues related to AD, Microsoft 365, networks, clients, and mobile devices
• providing support via phone, ticket system, and in-person visits
• managing accounts, permissions, and onboarding and offboarding users
• registering, following up, and closing tickets in the ticket management system
• escalating more complex issues according to established procedures
• documenting solutions and contributing to the development of routines, guides, and working methods
• monitoring operational status and communicating clearly during incidents or disruptions

Are You the One We Are Looking For?

We are looking for someone who thrives at the intersection of technology, service, and people. You easily build trust, listen to needs, and can explain technical solutions clearly and pedagogically.

You work in a structured manner, take ownership of your cases, and ensure they are driven to completion – even when the pace is high. Collaboration is a given for you, and you actively contribute to strengthening both the team and our common working methods.

We see that you have:

• High school education
• Experience in IT service and working in a service desk environment
• Good understanding of IT environments such as AD, Microsoft 365, networks, and client management
• Familiarity with ticket management systems, preferably ServiceNow
• Experience in basic troubleshooting (e.g., VPN, Outlook, Teams)
• Good communication skills in Swedish and English

It is a plus if you have:

• ITIL certification (Foundation)
• Knowledge of Intune, Azure, Microsoft 365, or SCCM
• Experience in introducing, supporting, or coaching colleagues
• Administrator skills in Jira

Want to Know More?

If you are interested in the position and want more information, please contact the recruiting manager Linn Kindstedt at 072-240 43 48. Union information is provided by Henrik Kruuse af Verchou, Akademikerföreningen, at 013-20 83 56 or Martin Eriksson, SEKO, at 013-20 83 06, and questions regarding Unionen can be emailed to [email protected]. The recruitment process is managed by Sara Thelander, HR specialist, at 013-20 92 89.

Welcome with your application! The deadline for applications is March 15, and we work with an ongoing selection process, so please make sure to submit your application as soon as possible. The position may be filled before the application deadline.

The Tekniska verken group conducts socially important activities, and therefore a security review may be relevant in some recruitment processes. When this is to be conducted, we always inform the candidates about it.

As an employee at Tekniska verken, you are an important part of our vision - to build the world's most resource-efficient region. To succeed, we must dare to think innovatively and develop new, smarter solutions. We are about 1,000 employees who thrive in a relaxed corporate culture with a workday characterized by our values: driving, positive, and trustworthy.

Tekniska verken is part of the everyday life of over 230,000 private and business customers, and we deliver services that make life easier. We offer electricity networks, lighting, water, district heating, district cooling, waste management, broadband, biogas, efficient energy solutions, and electricity trading. Our vision is to build the world's most resource-efficient region, and together with our customers, we are on the right track.