Service Desk Technician (Second Line) at Tekniska verken

Are you the one who solves what others give up on? We are now looking for a Service Desk Technician (second line) at Tekniska verken!

Are you a technician who enjoys digging deep, analyzing complex problems, and ensuring that systems work – for real? Do you want to work in a role where your technical expertise makes a difference, both in everyday situations and when it really matters? At Tekniska verken, you will work closely with technology, take responsibility in critical situations, and help build a stable, professional, and future-proof service desk.

About the role

As a second-line service desk technician, you are a key person in handling more complex technical issues. You step in when the first line needs support, take ownership of incidents, and drive troubleshooting and solutions all the way to completion.

You work closely with operations, system administrators, third line, and suppliers, and play an important role in both major incidents and long-term improvements of our IT environment.

This is not about quick standard answers – it’s about analysis, structure, and technical craftsmanship.

Your workdays may include:

• handling escalated cases and conducting in-depth troubleshooting in client, server, and network environments
• analyzing and resolving issues related to authentication, applications, and systems
• acting as Incident Manager during major incidents and leading recovery efforts
• administering, maintaining, and further developing environments within AD, Windows Server, Exchange, Microsoft 365, and Intune/SCCM
• collaborating closely with operations, third line, and suppliers on complex technical issues
• documenting solutions, sharing knowledge, and participating in improvement work and technical projects

Together, we build a service desk that can handle both everyday technical challenges and critical incidents – with quality, structure, and security.

Are you the one we are looking for?

We are looking for someone who enjoys digging deep and does not let go of a problem until they truly understand and solve it. You combine technical analytical skills with a sense of responsibility and maintain calm even when the pace is high.

You take initiative, prioritize correctly in pressured situations, and actively contribute to improving both technology, processes, and working methods. Collaboration comes naturally to you – whether it involves colleagues in the service desk, operations, or external parties.

We see that you have:

• Post-secondary IT education or equivalent relevant experience
• Experience in IT support in a service desk, preferably in second line
• Good knowledge of Windows Server, Active Directory, VMware, and cloud services like Azure
• Experience in in-depth troubleshooting within networks, authentication, and systems
• Familiarity with working in ticketing systems
• Driver's license (B)
• Good communication skills in Swedish and English

It is a plus if you have:

• ITIL certification (Foundation)
• Experience in the role of Incident Manager
• Experience with ServiceNow or Jira
• Competence in Intune, SCCM, Azure, or Microsoft 365

Want to know more?

If you are interested in the position and want more information, please contact the recruiting manager Linn Kindstedt at 072-240 43 48. Union-related information can be provided by Henrik Kruuse af Verchou, Akademikerföreningen, at 013-20 83 56 or Martin Eriksson, SEKO, at 013-20 83 06. Questions regarding Unionen can be emailed to [email protected]. The recruitment process is managed by Sara Thelander, HR specialist, at 013-20 92 89.

Welcome with your application! The deadline for applications is March 15, and we work with a rolling selection process, so please submit your application as soon as possible. The position may be filled before the application deadline.

The Tekniska verken group conducts essential societal operations, and therefore a security review may be relevant in certain recruitment processes. When this is to be conducted, we always inform candidates about it.

As an employee at Tekniska verken, you are an important part of our vision – to build the world's most resource-efficient region. To succeed, we must dare to think innovatively and develop new, smarter solutions. We are about 1000 employees who thrive in a relaxed corporate culture with a workday characterized by our values: driving, positive, and trustworthy.

Tekniska verken is part of the everyday life of over 230,000 private and business customers, and we deliver services that make life easier. We offer electricity networks, lighting, water, district heating, district cooling, waste management, broadband, biogas, efficient energy solutions, and electricity trading. Our vision is to build the world's most resource-efficient region, and together with our customers, we are on the right track.