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Technical Customer Service Representative with Sales Responsibility

Svenska Alarm Gruppen AB

Skåne län, Malmö

Previous experience is desired

12 days left
to apply for the job

Technical Customer Service Representative with Sales Responsibility

Do you enjoy variety, a fast pace, and combining numbers with people?
At Svenska Alarm, we are growing and need to strengthen our team at the head office in Malmö! With us, you will have a role where you can truly utilize multiple parts of your skills – from invoicing new customers (which will be a big part of your everyday life) to solving technical challenges and finding smart solutions together with our customers.
Your everyday life with us
You will be an important hub in the company where you handle invoicing of new customers, provide technical support when our customers need help, and see opportunities for upselling in every customer interaction. The job is perfect for you who enjoy juggling multiple tasks at once and thrive when things are happening! Customer contact takes place via phone, email, and chat – so every day brings new challenges.
We believe that you

  • Have worked with invoicing programs before – this is important to us
  • Love a fast pace and can smoothly juggle multiple tasks
  • Get energized by both helping and selling to customers
  • Are structured but flexible when needed
  • Can communicate clearly and pedagogically in Swedish

Extra points if you
Have experience with alarms, security systems, or other technical equipment
Have worked with technical support or customer service before
Are familiar with CRM systems

Why choose us?
Svenska Alarm is a family business where you truly become part of the team. You will have a varied role where you develop both technically and in your customer interactions, and you work alongside engaged colleagues who care. Here you get the chance to make a difference every day!
Does it sound exciting?

Svenska Alarm is the alternative for those who want to free themselves from old rental alarms. Our smart features revolutionize the industry, pause your alarm subscription whenever you want, you don’t need to answer your phone when the alarm goes off - in case of a burglary, fire, or assault, the nearest guard is automatically called. A state-of-the-art app where you can see pictures, videos, and control all alarm devices. We want to change the alarm industry from the ground up. The burglary that you can read about further down was the start. We thought there must be an alternative to the old alarm companies. For nearly 15 years, we have helped our customers to a safer and more economically smart life by freeing them from old rental solutions.

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