Kriminalvården is growing – we are looking for more employees

Kriminalvården is growing – we are building new, renovating, and expanding, and we are now looking for more employees. Our most important goal is to reduce recidivism – to break the vicious cycle. If we succeed, society will be safer and more secure for everyone. We are the authority responsible for prisons, probation, detention centers, and client transport.

The Correctional Services Service Center (KSC) is part of the headquarters and supports the authority in personnel and economic administrative services, support functions, travel booking, administrative efficiency, as well as the authority's switchboard function and appointment booking. KSC serves as an entry point and aims to resolve all incoming inquiries in a friendly and professional manner.

The Position

The position is located in the Contact and Employee Service group within the Customer Center section. We work in teams to provide good quality and actively work to develop the section's services to effectively support the core operations.

JOB RESPONSIBILITIES

Your work is varied, and as a case officer, you will work closely with other case officers and administrators in the group. You will also have a coordinating role with IT and other groups in the Customer Center, which involves a lot of contact, and you will drive ongoing development work related to the switchboard within the framework of the customer center's areas.

The role of case officer focused on the switchboard is new and will involve starting with coordinating and implementing new working methods within the group related to the switchboard. You will, among other things, drive changes related to the switchboard, build and update informational materials, and ensure that routines are followed. The role also involves working on long-term projects together with other case officers in the group to relieve the core operations regarding telephony.

QUALIFICATIONS

We are looking for someone who is flexible and can easily adapt to changing circumstances. You see opportunities in changes, are creative, and often come up with ideas and new approaches to work-related issues. You collaborate well with others, listen, communicate, and resolve conflicts constructively. Furthermore, you are a service-oriented person, calm and accommodating in your interactions, with the ability to help others.

It is important to us that you share Kriminalvården's fundamental values of a humane view of people, respect for the individual, and belief in the human will and ability to develop. You are also aware of and understand how background, culture, and group affiliation affect yourself and others. Furthermore, you are expected to contribute to ensuring that everyone is treated equally with your approach. We place great emphasis on personal suitability.

We are looking for someone who has:

• Completed upper secondary education in the form of a final grade or upper secondary diploma.
• Experience in administrative work in the Office suite.
• Experience working in a service-oriented support function, such as customer service.
• Experience in preparing decision-making materials and making decisions within the assigned area of responsibility.
• Experience working in the Trio agent telephony system, answering calls and handling statistics.
• Ability to express yourself well in spoken and written Swedish.
• Very good knowledge of the Office suite, primarily Word, Excel, and PowerPoint.

It is advantageous if you have:

• Experience working in the Correctional Services Register.
• Experience with the Correctional Services switchboard.
• Experience from the Correctional Services appointment booking.
• Ability to express yourself well in spoken English.

OTHER

Kriminalvården has chosen to remove the personal letter and replace it with selection questions relevant to the position. The answers to the selection questions and CV will form the basis for whether you are qualified to proceed in the process.

To be considered for employment within Kriminalvården, you must meet high standards regarding suitability, judgment, security, and confidentiality awareness, and you must comply with applicable laws. This means that you stand up for democratic values and the state values that apply to Kriminalvården's operations.

Some positions are classified in security classes, and a security review with a background check will be conducted before a hiring decision is made. For certain security-classified positions, Swedish citizenship is required. Kriminalvården welcomes applicants with diverse backgrounds and experiences. Read more about the security review at: security review (https://www.kriminalvarden.se/jobba-hos-oss/rekryteringsprocessen/sakerhetsprovning-vid-rekrytering/).

The position may involve military placement within Kriminalvården. Read more about military placement at: military placement (https://www.kriminalvarden.se/jobba-hos-oss/rekryteringsprocessen/krigsplacering/).

Individual salary setting applies.

Probationary employment may be applied.

Location is Norrköping.

Kriminalvården strives for a balanced gender distribution and increased diversity.

To submit your application, click on the application link in the ad. Questions about how to apply and submit your CV should be directed to Visma Recruit. Questions about specific jobs will be answered by the contact person listed in the ad.

We kindly but firmly request no direct contact with staffing and recruitment companies or sellers of recruitment ads. Kriminalvården has contracted agreements.