Specialist at the Social Insurance Agency

Every year, the Social Insurance Agency makes 21 million decisions that affect people's lives and society as a whole. We pay out approximately 260 billion SEK each year. These are everyone's tax funds that we manage. It is a significant responsibility. Therefore, we take the time to understand each case, follow laws and regulations, inform and guide, care, and show consideration. This is a job for those who want to take responsibility. Welcome to the Social Insurance Agency.

Coaching, Development, and Collaboration

As a specialist, you provide advice and support to caseworkers and investigators regarding insurance interpretation and current processing procedures. By coaching caseworkers and investigators, you contribute to ensuring they have the right skills to meet the needs of applicants and insured individuals. You actively contribute to creating a workplace learning climate, identify the overall skills needs, and initiate possible development paths. As an employee at the Social Insurance Agency, you have a high awareness of security since the agency comes into contact with confidential information. Your work includes contributing to the change and development of processes, and you play an important role in implementing regulatory and process changes. Your assignment also includes supporting unit managers with monitoring the quality of case handling and being a support to the local management team on issues related to your area of expertise. As a specialist in benefits, you are part of a team of specialists where tasks are shared and cover for each other. The position involves handling confidential information, which places high demands on proper management. Therefore, it is important that you have a high awareness of security.

This is a job for those who want to take responsibility.

We are looking for someone who

• has a university degree or experiences and qualifications that can be deemed equivalent
• has expertise or case handling knowledge in care allowance, additional cost compensation, family member allowance, or infection carrier compensation
• has a coaching approach
• can understand and analyze complex issues
• acts on their own initiative and takes responsibility for achieving good results
• has good communication skills, both orally and in writing
• is confident and trustworthy, even in stressful situations
• collaborates effectively with others to achieve common goals.

It is an advantage if you

• have in-depth knowledge of social insurance, administrative law, and public access and confidentiality
• have experience in mentoring new employees
• have experience in quality assurance of cases within relevant benefits
• are accustomed to working effectively and structured in a fast-paced environment
• have good knowledge of the Social Insurance Agency's website/self-service services and the agency's organization.

We place great importance on your personal qualities.

Other Information

1 position, permanent, full-time, with start date by agreement. A probationary period may be applicable. In accordance with the Social Insurance Agency's security guidelines, background checks will be conducted in this recruitment. Remote work is possible if the job allows. Psychological tests may be used as part of the selection process. Locations: Stockholm, Gävle, Östersund, Umeå, Skellefteå, Luleå, Sundsvall, or Haparanda.

Would you like to know more about the Social Insurance Agency as an employer? Visit fk.se/jobbahososs (https://fk.se/jobbahososs)

Contact Persons

Manager: Evin Zarei, 010-116 61 31 (for questions about the position). HR Specialist: Monicah Ngewih, [email protected] (mailto:[email protected]), 010-114 48 44 (for questions about the recruitment process). ST: Åsa Malm, 010- 118 31 38 and Israel Arce Soto, 010- 111 57 43, Saco-S: Azin Ebrahim 010- 111 26 21, Seko: Eliza Grundström 010- 115 34 02.

Application

Welcome with your application by March 8, 2026. Please upload your diplomas, grades, and certificates along with your application.

If you have protected personal information or no access to Bank ID, call the HR specialist named in the ad for assistance in submitting your application.

In everything we do, we will act based on the principle of equal value for all people, legal certainty, and good service.