Operations Coordinator for Correct Payments

Would you like to work supporting the unit manager and management team in the area of Correct Payments? We are looking for an operations coordinator who wants to work in a coordinating and driving role with the Swedish Public Employment Service's mission within unemployment insurance.

Together we get Sweden to work. Do you want to be one of us?

Unit's Mission

The Compensation Unit is part of the Correct Payments operational area. The operational area of Correct Payments has a cross-agency responsibility for the authority's control operations concerning job seekers, employers, suppliers, and employees, with a special responsibility for following up and driving development, efficiency, and learning in the area.

The Compensation Unit develops and streamlines the authority's control of job seekers to strengthen the labor market's functionality, prevent incorrect payments, and combat welfare fraud. We do this, among other things, by creating conditions for the regulations to be applied uniformly and fairly, as well as developing an efficient control process.

The Unit is responsible for:

• Strategic and tactical business development of the control function regarding individual compensation.
• Interpretation and standardization of the regulations governing the Swedish Public Employment Service's mission in unemployment insurance and the regulations for compensation to participants in labor market policy initiatives.
• Consultation responses, operational follow-ups, reporting, and special strategic investigation assignments within the unit's area of expertise.
• Collaboration with external parties such as the Inspectorate for Unemployment Insurance, Sweden's unemployment insurance funds, and the Social Insurance Agency.

The Compensation Unit is now looking for an operations coordinator. With us, you will be one of about 20 employees working at the national level with the Swedish Public Employment Service's mission within unemployment insurance and the regulations for compensation to participants in labor market policy initiatives as well as other individual compensations.

About the Position

The role involves working at a strategic and tactical level to support the unit manager and the management team. You will coordinate, drive, and develop work with operational planning and follow-up as well as competence supply at an overarching level. The role also includes working independently to carry out strategic investigation assignments within the unit's area of expertise. You are often coordinating and driving towards other units. You are responsible for the preparation and coordination of assignments, cases, reports, consultation responses, and reviews, as well as assisting the unit manager in contacts with the authority's other units, departments, and operational areas. The tasks include close collaboration with employees in the unit, the unit's business controller, and the operational area's staff.

As an operations coordinator, you will serve as close support to the unit manager. Therefore, collaboration skills, flexibility, initiative, and the ability to work independently are very important. Since the position is based on trust and confidence in the relationship, great emphasis will be placed on personal suitability.

Our Offer

The position is a permanent full-time employment that may start with a six-month probationary period. Immediate start. Placement at the Swedish Public Employment Service's head office in Solna. In this position, we offer the opportunity to work remotely up to 49 percent on an annual basis.

We offer favorable vacation agreements, the possibility of flexible working hours, wellness during working hours, and wellness benefits. More about working with us.

Basic Requirements for the Position

• Academic degree of at least 180 higher education credits (120 credits according to the previous system), with a social science or legal focus or another relevant focus for the position.
• Experience working as an operations coordinator at a strategic/tactical level.
• Experience working with both strategic, tactical, and operational issues within the Swedish Public Employment Service's control mission.
• Experience working with and being responsible for investigations, reporting, annual reports, consultation responses, and decision support within the labor market policy area.

Other Qualifications for the Position

• At least 5 years of experience working as an operations coordinator at the Swedish Public Employment Service's head office.
• Well-versed in the labor market policy mission and the operations of the Swedish Public Employment Service.
• Possesses pedagogical skills and an excellent ability to express oneself verbally and in writing.

The state value base guides us in our daily work. More about the state value base.

In addition, you have the personal ability and inclination to work in accordance with the Swedish Public Employment Service's employee criteria:

• As an employee of the Swedish Public Employment Service, you are expected to be:
• Responsible – take responsibility for your work, collaborate, and contribute to a good working environment.
• Proactive – take initiative, contribute to improvements, and manage changes.
• Results-oriented – plan, follow up, and contribute to operational benefit and results.

Application

Does this sound like a position for you? Welcome with your application by 2026-02-27.

Attach your CV specifying years, months, and tasks, as well as certificates that support the educational requirements in your application. It is important that you answer the selection questions in detail and truthfully. If the requested information is not provided, you risk being excluded from the selection process. You do not need to submit a personal letter.

We will keep you informed throughout the recruitment process. More about our recruitment process.

If you have protected personal information, please contact the recruitment partner named in the advertisement. We actively work to be an authority free from discrimination. It is important for us that all competence is utilized, and we welcome all applicants. We view positively if you have knowledge of any of our national minority languages.

Welcome to the job that gets Sweden to work! Here you work on the government's mission for a labor market that helps people move forward. We unlock opportunities for job seekers to find employment and for employers to find their next employee. To achieve this goal, we need to collaborate, both within the authority and with various external actors across the country. Together we drive change, develop new working methods, and create solutions that enable Sweden to continue moving forward.