About Us

Do you want to make a difference? Täby Municipality is currently seeking a Service Officer for the Contact Center for a temporary position until the end of the year, with the possibility of extension. With us, you are the first point of contact for residents, businesses, and visitors – playing an important role in creating a positive interaction with the municipality. In a daily routine where no day is the same, you will have the opportunity to solve problems, guide, and contribute to providing our citizens with the best possible service. Do you enjoy helping others and feel comfortable in meetings both via phone and email? Then this is the role for you.

About the Municipality

Täby is one of Sweden's best-managed municipalities with great freedom of choice, high-quality welfare services, an attractive business climate, and a stable economy. The schools in the municipality achieve top results, the preschools offer a safe and stimulating environment, and satisfaction is high at the municipality's elderly care homes. The location is attractive with proximity to both Stockholm and Arlanda, while access to forests, sea, and recreational areas provides opportunities for nature experiences and recreation.

Täby is developing with new attractive and safe environments and by further developing existing areas – sustainably, with care for cultural heritage and where larger contiguous green areas are preserved. Half of Täby should be green and the whole of Täby sustainable. Traffic and infrastructure should function in everyday life and be developed for the future.

Täby Municipality's Contact Center

Täby Municipality's Contact Center consists of 16 officers, a unit manager, an assistant manager, and a service developer. The Contact Center is responsible for informing, assisting, and guiding everyone who contacts the municipality - whether it is via phone, email, web, app, or through personal visits to the reception. The unit is also tasked with driving service development work together with the municipality's operations.

Your Responsibilities

As a Service Officer, you will become part of a team where everyone collaborates closely to resolve as many incoming cases as possible and ensure high availability and good service for the municipality's residents. In your daily work, you will use several different IT systems to provide accurate information and guidance. You will continuously be involved in shaping and adopting new working methods, tasks, and solutions, which means that you will constantly develop and stay updated on news within the municipality. An important part of the job is the dialogue and collaboration with the municipality's internal operations – it is through close cooperation that we can continue to develop and improve municipal services together.

Your Profile

We are looking for someone who thrives in a role where service is at the center. You enjoy helping people and provide a good response regardless of the question or case that comes in. In this role, you will be an important representative of the municipality and feel comfortable providing support and guidance in many different types of cases. To thrive and succeed in the role, we see that you have:

• Experience in customer-oriented service work, for example from a contact center, customer service, or a similar role where phone and email are central working tools.
• Completed secondary education.
• Very good ability to communicate in Swedish and English, both orally and in writing.
• Good IT skills and comfort in working in multiple systems simultaneously.

It is an advantage if you have:

• Experience working in municipal or public operations.
• Additional language skills beyond Swedish and English.
• Post-secondary education with a focus on service or administration.

Furthermore, we see that you are a positive and solution-focused person who thrives in a role where the pace can vary and where you get to meet people in many different situations. You are curious, unpretentious, and motivated to find smooth and smart solutions that make the service better and more accessible for our residents. You are attentive and have a natural ability to understand others' needs, and you adjust your approach according to both the situation and the person.

We will place great importance on personal suitability.

Application

Does this sound interesting? Welcome to register your application here. In this recruitment, Täby Municipality collaborates with Clockwork. If you have questions about the position, please contact the responsible recruitment consultant Johanna Jonsson at 073-351 27 87 or [email protected].

• The position is a full-time temporary position starting by agreement until the end of the year, with good opportunities for extension.
• The application deadline is 4/3. Selection and interviews are ongoing, so the position may be filled before the application deadline.

About the Recruitment Process

To ensure sustainable recruitment, Clockwork is committed to having an equal and inclusive selection in all processes they assist their clients with. With a broad selection and a competence-based methodology as a foundation, it is ensured that you as an applicant are treated equally, fairly, and equitably.

Processing of Personal Data

When you register your application, Täby Municipality will process your personal data to administer your application. The Municipal Executive Board in Täby Municipality is responsible for these processing activities. Please read more about how Täby Municipality processes personal data on Personal Data - Täby Municipality (taby.se). We want to inform you that your application is a public document according to the principle of public access, which means that your application documents may be requested.

If you have a protected identity, please contact the responsible recruitment consultant before applying.