ID Center Coordinator - Technical and Service-Oriented Role

Are you looking for an opportunity to combine your interest in technology and systems management with a role focused on customer service and problem-solving? Now you have the chance to become part of an international company as an ID Center Coordinator! Don't hesitate - apply today as selection is ongoing!

We are looking for a driven and technically interested colleague who not only has a passion for working with various systems but also values providing high-quality service to both internal and external customers. This role is for you who enjoy delving into technical systems while also thriving on communicating and solving problems via phone and email.

You will be an important part of our delivery to customers and work with managing access cards and accesses. With us, you will be part of an exciting journey in a global company where technical competence and high service levels go hand in hand.

About the Role:

As an ID Center Coordinator, you will work to manage and ensure the correct handling of access cards and accesses. A large part of the work involves troubleshooting technical systems related to security and access, as well as providing technical support over the phone and email. You will closely collaborate with both security and IT departments to maintain security routines and handle any system-related issues.

Main Responsibilities:

• Manage and update accesses in our security systems
• Create, activate, and deactivate access cards and manage access to premises
• Troubleshoot and solve problems in security systems and other technical platforms
• Communicate and provide support to employees and visitors via phone and email
• Work closely with security and operations staff to ensure that all security routines are followed

We are looking for someone who (has/is):

• Is technically interested and has experience working in various IT systems, preferably related to access management or security systems
• Has previous experience working with technical support, systems management, or customer service
• Is solution-oriented and enjoys delving into technical problems to find solutions
• Has a high service level and values providing an exceptional customer experience, even when it comes to technical issues
• Is meticulous, self-driven, and has a good ability to prioritize
• Enjoys communicating and collaborating with different departments and external parties
• Excellent knowledge of Swedish and English, both spoken and written

Preferred Qualifications:

• Experience working with card management systems
• Experience in the security industry or technical support

We Offer:

A varied position in a global organization with great development opportunities. You will work in a dynamic team where collaboration, responsibility, and a service mindset are at the center. The workplace is located in Kista, with good communication options and proximity to both public transport and services.

With us, you will be part of the exciting growth journey and change process that the company is currently undergoing. We offer you an exciting opportunity in a global organization with great development opportunities. You will be covered by our occupational pension, our wellness benefits, and our Benify portal, etc.

CBRE is a values-driven company that operates based on our core values RISE (Respect, Integrity, Service, and Excellence). We incorporate these values into all aspects of our work and want them to permeate everything we do.

The position is 100% and permanent with placement in Kista outside Stockholm with our client. Start: immediately

If this role sounds interesting, apply today! We are continuously working with our selection process, and the position may therefore be filled before the application deadline.

CBRE is the world's largest commercial real estate and investment firm. At CBRE, our passion is to deliver market-leading real estate-related services that contribute to our clients' success! Our approximately 115,000 employees help investors, property owners, and tenants through our approximately 530 offices worldwide and generated over $30.8 billion in revenue in 2022. CBRE Global Workplace Solutions (GWS) is a business unit within CBRE that delivers integrated services in property management, technical property operations, project management, consulting, and energy efficiency.