Vacant job

Here you have the opportunity to work in a varied environment in customer service, reception, and conducting theory tests. If you are service-oriented and enjoy fast-paced workdays with many customer interactions, this could be your new job!

"The best part about working as a customer service officer is that it is social and varied, and I get to work on problem-solving. During a workday, I come into contact with many different customers with different needs. To help the customer in the best way, I must understand and adapt to each unique situation. It is both challenging and rewarding," says Nathalie, an employee.

Join us in realizing the dream of a driver's license (Stockholm city)

Our task at Driver Testing is to conduct tests within the driver's license and professional traffic areas. Together with your colleagues, you will contribute as a customer service officer to ensure that each customer feels welcome, receives clear information, and has the best conditions to demonstrate their skills.

The tasks vary, and you will switch roles within the team throughout the day to perform different tasks. In your daily work, you will meet many different customers, so providing a welcoming and clear information is essential. A significant part of the work will initially be to staff the national customer service (telephone). Here, you will receive calls and answer questions regarding test bookings, payments/fees, and other inquiries related to Driver Testing's operations across Sweden. As you become more comfortable with your tasks, you will also engage in regulatory duties where you conduct theory tests both in groups, individually, and sometimes with an interpreter. At times, the work involves a high tempo, so you need to thrive in that environment as part of the job, and you will work according to a set schedule. You will be working with:

• Reception work
• Customer service (telephone)
• Conducting knowledge tests
• Answering customer inquiries
• Administration of driver's license photos in connection with driving tests and renewal of driver's licenses
• Performing general office tasks

"What I am most proud of is being part of an organization that contributes positively to society, such as answering questions and providing clear information that can help customers on their way to obtaining a driver's license. It feels significant. We are also a positive workgroup characterized by strong camaraderie, where we learn from each other and support one another in our daily work while having fun together," continues Nathalie.

The current salary level for the position is 28,500 - 32,000 SEK/month, depending on work experience.

This recruitment process uses web-based tests as part of the selection.

We primarily use email (from the address: [email protected]) for sending out information and invitations. Please check your inbox and spam regularly during this time to ensure you receive all information from us!

Who are you?

You will be our face to the public and the first point of contact for our customers. Therefore, we see that you are a confident and service-oriented person who enjoys meeting new people. Since the pace is often high, you need to be resilient to stress. It is important that you are a communicative person, meaning you convey messages clearly and respectfully and adapt your communication to the recipient. You are motivated by active participation, where you take responsibility for your tasks in a goal-oriented manner while being aware of how you are part of and contribute to the whole by collaborating with others. Additionally, you have a flexible and problem-solving approach, and you can easily adapt to new circumstances and situations, always with the customer's and organization's best interests in mind.

We are looking for someone who

• has a high school education
• is at least 23 years old, which is the minimum age to conduct knowledge tests according to the Transport Agency's regulations
• has relevant work experience with physical customer interactions
• has good knowledge of Swedish in reading comprehension, speaking, and writing
• has good knowledge of English in speaking
• has good computer skills
• has a driver's license for a manual transmission vehicle

The questions you will need to answer when submitting your application will form the basis for the first selection we make. Unless stated otherwise in the advertisement, we would like you to attach your CV. We have stopped requesting a cover letter as we do not consider it part of the selection material.

At Driver Testing at the Transport Agency, you contribute to ensuring traffic safety and environmental awareness on Sweden's roads. Our task is to conduct tests within the driver's license and professional traffic areas. It is with us that the dream of a driver's license and the opportunities it creates can be realized. We are the ones who ensure that all customers feel welcome, receive clear information, and have the best conditions to demonstrate their skills.

At the Transport Agency, we work to bring Sweden closer together. We believe that a combination of different experiences, backgrounds, and perspectives is the best foundation for building a workplace free from discrimination and an environment where everyone thrives and does their best. We believe in diversity, where the common denominator is reliability, commitment, and courage. Because that is how we best represent our society.