IT Specialist at the Swedish Prison and Probation Service

The Swedish Prison and Probation Service is growing – we are building new facilities, renovating, and expanding, and we are now looking for more employees. Our most important goal is to reduce recidivism – to break the vicious cycle. If we succeed, society will be safer and more secure for everyone. We are the authority responsible for prisons, probation, remand facilities, and client transport.

Do you want to contribute to a safer society? Our IT department is undertaking a major initiative focused on a digital correctional system. Together, we work to create conditions and solutions that make a difference in our operations. The IT department is experiencing strong growth. With us, you will have excellent opportunities to grow and develop your skills based on your conditions and areas of interest. We are looking for someone with a strong interest in IT, knowledge that can enrich our digitalization journey, and who wants to make a difference in society within your profession.

JOB RESPONSIBILITIES

We are looking for someone who wants to contribute to increasing the local support of the IT department in the core operations and who is passionate about helping and educating others with digital tools. You will be placed in the IT Service Center Unit and will spend a lot of time in the core operations in client-facing work. In your geographical area, you will perform IT service tasks in our core operations, which include prisons, remand facilities, and probation. Our operations are conducted at various locations across the country, which means travel within your regional area will be extensive. Overnight stays may also occur to a lesser extent. The Swedish Prison and Probation Service provides pool cars for these services used during working hours.

In your service role, you will be an important interface between the IT department and the core operations. You will be part of a continued unique initiative for the Swedish Prison and Probation Service that involves shaping a new type of local IT support for the core operations. In your service role, you will creatively contribute to increased digital maturity for the operations by, for example, acting as an advisor, guiding, and supporting staff regarding IT department services and IT service tasks. You will assist IT support with problem-solving and help with specific assignments such as implementations and lifecycle management of hardware. You will contribute to service development by continuously gathering improvement suggestions and feedback on IT's services and applications, and your work will help develop local IT security efforts.

QUALIFICATIONS

We are looking for someone who is self-driven and takes great responsibility for their tasks. You are structured and plan, organize, and prioritize your work effectively. In your work, you set and adhere to deadlines and drive your processes forward with good results. Furthermore, you have good collaboration skills. You work well with others and are both receptive and clear in your communication. You have a good understanding of how people absorb knowledge and everyone's different conditions, and based on that, you adapt your way of conveying information to ensure that your message gets through. As a person, you have a positive attitude and approach to your job and the organization as a whole. You follow and act in accordance with decisions and policies made. Finally, you are also service-oriented, and in dialogue with others, you are calm, attentive, and accommodating. You have a strong interest in helping others and go the extra mile to deliver solutions.

For us, it is important that you share the fundamental values of the Swedish Prison and Probation Service regarding a humane view of people, respect for the individual, and belief in the human will and ability to develop. You are also aware of and understand how background, culture, and group affiliation affect yourself and others. Furthermore, you are expected to contribute with your approach to ensure that everyone is treated equally. We place great emphasis on personal suitability.

We are looking for someone who has:

• Completed upper secondary education in the form of a diploma or equivalent education combined with experience that the Swedish Prison and Probation Service assesses as relevant
• Experience in service work
• Ability to express yourself well in spoken and written Swedish
• Driving license B

It is advantageous if you have:

• Education with a focus on IT
• Experience working in the core operations of the Swedish Prison and Probation Service
• Experience providing support to end-users
• Experience working as an onsite technician or similar
• Knowledge and understanding of service management and its support
• Knowledge of hardware regarding PCs, thin clients, laptops, printers, video equipment
• Understanding of the complexities of working in larger organizations

OTHER

The Swedish Prison and Probation Service has chosen to remove the personal letter and replaced it with selection questions relevant to the position. The answers to the selection questions and CV will form the basis for whether you are qualified to proceed in the process.

To be eligible for employment within the Swedish Prison and Probation Service, you must meet high standards regarding suitability, judgment, security, and confidentiality awareness and comply with applicable laws. This means that you uphold democratic values and the state values that apply to the operations of the Swedish Prison and Probation Service.

Some positions are placed in a security class, and a security review with a background check will be conducted before a hiring decision is made. For certain security-classified positions, Swedish citizenship is required. The Swedish Prison and Probation Service welcomes applicants with diverse backgrounds and experiences. Read more about the security review at: https://www.kriminalvarden.se/jobba-hos-oss/rekryteringsprocessen/sakerhetsprovning-vid-rekrytering/ (https://www.kriminalvarden.se/jobba-hos-oss/rekryteringsprocessen/sakerhetsprovning-vid-rekrytering/)

The position may involve military placement at the Swedish Prison and Probation Service. Read more about military placement at: https://www.kriminalvarden.se/jobba-hos-oss/rekryteringsprocessen/krigsplacering/ (https://www.kriminalvarden.se/jobba-hos-oss/rekryteringsprocessen/krigsplacering/)

Individual salary setting applies.

Probationary employment may be applied.

The place of employment is Norrköping.

The Swedish Prison and Probation Service strives for a balanced gender distribution and increased diversity.

To submit your application, click on the application link in the ad. Questions about how to apply and submit your CV should be directed to Visma Recruit. Questions about specific jobs will be answered by the contact person indicated in the ad.

We kindly but firmly request no direct contact with staffing and recruitment companies or sellers of recruitment ads. The Swedish Prison and Probation Service has contracted agreements.