Vacant job

Become our next Customer Service Agent for Corporate Travel in Helsingborg!

Are you a person who thrives on challenges and wants to develop your customer service skills in business travel? With us, you have the opportunity to learn about customer interaction, B2B, Amadeus, and be part of a leading global company in the travel industry! We are looking for someone who can work full-time on-site during the day, as well as evenings, nights, and weekends.

About Us

Concentrix is a global company with over 440,000 employees operating in 70+ countries around the world. Our customers and clients are world-renowned brands, and our success is due to our staff who handle billions of customer interactions every year. We invest in positive and motivated people in our team who are interested in new technology and taking a step into a customer service career for air travel.

We will ensure that you receive the right training from the start with programs like Amadeus and other modern equipment, as well as continuous support to help you succeed in your new role! At Concentrix, there are opportunities for career advancement - approximately 80% of our leaders and managers have been promoted internally!

About the Position

Your job is to be our point of contact via phone and email for our client's corporate customers. You provide the best possible customer support to our Swedish clients and ensure excellent handling of bookings. To make travel feel personal, natural, and smooth for our customers, you are an expert at listening and planning their entire journey from start to finish. You handle bookings for flights, as well as trains, rental cars, and hotels. You find smart solutions for each individual customer to ensure their journey goes smoothly and delivers top-notch customer service. You create strong customer relationships and inform about various travel programs to provide the best possible experience!

Your Profile

You are proactive and energetic by nature and always strive to provide the best possible customer experience. You have good social skills to communicate with customers in Swedish and English, both verbally and in writing. You enjoy independent tasks and have a good ability to handle stressful situations. You have good computer skills and manage administrative tasks such as entries in data systems.

• You are at least 18 years old.
• You can work Mon-Sun with varying schedules for daytime and evening shifts, and are open to future night shifts. Please note that night shifts are only offered to those who want to work only nights.
• Your language skills in speaking and writing are fluent in Swedish (C1) and English (B2).
• You can work on-site.
• Experience in the travel industry or hospitality/customer service is a significant advantage. Alternatively, studied tourism.
• Good computer skills and handling of administration.
• It is a plus if you have worked with GDS systems.

Your Benefits

• Paid training for new hires!
• The chance to be part of a brand new fantastic team from the very beginning!
• Offers wellness benefits and other outstanding employee perks, including a pension scheme.
• Close to the central station in Helsingborg.
• International connections that offer opportunities to join campaigns to work abroad within Concentrix.
• A rich cultural environment within an open and colorful workplace.
• Lunch restaurant in the building.
• Participate in our activities such as BBQs and fun internal competitions with prizes.

Start Date: 2026-03-23

Employment Type: Permanent position with a 6-month probation period, 100% employment rate.

Working Hours: 40h/week shifts including weekends.

Workplace: Concentrix office in Helsingborg at - Rönnowsgatan 8C.

Have we piqued your interest?

Send your application here!

Location:

Helsingborg, Sweden

Language Requirements:

English (Required), Swedish (Required)