Customer Center Advisor at Sparbanken Syd in Ystad

Do you want to work at a bank that prioritizes relationships, engagement, and local presence? At Sparbanken Syd, you have the opportunity to make a real difference - for our customers, for the community, and for your own development.

We are an independent savings bank with a strong local anchoring and a clear focus on personal service. We are now looking for two service-oriented and solution-focused Customer Center Advisors for our Customer Center in Ystad - a role for you who enjoys customer contact, likes to find solutions, and wants to be part of an engaged team.

About the Role

As a Customer Center Advisor, you are an important part of the bank's daily operations and often the first contact our customers have with us. You meet customers via phone, chat, and email, helping them with questions regarding everyday finances, savings, loans, and digital services.

You work closely with colleagues in a team of about 25 people located at our headquarters in Ystad. You report to the Customer Center Manager and actively contribute to both customer satisfaction and the bank's continued development.

Your Main Responsibilities

• Handle incoming inquiries via phone, chat, and email with a focus on service and problem-solving
• Provide guidance on the bank's services and products based on customer needs
• Schedule advisory meetings and identify business opportunities
• Perform administrative tasks related to banking services
• Work proactively with customer engagement, needs identification, and sales
• Support colleagues and contribute to a positive and professional work environment

Who Are You?

We are looking for someone with a few years of experience in customer service, preferably within banking or finance, who thrives in a role with a lot of customer contact. You are responsible, structured, and have a natural drive to help customers in the best way possible.

You are communicative and relationship-building, easily able to understand the customer's situation, and motivated to find simple solutions to complex questions. At the same time, you work independently, are meticulous, and contribute to the team's overall success.

We prefer that you:

• Have a relevant university degree in economics or similar
• Have a SwedSec license as an advisor or information provider. If you do not have this today, you will have the opportunity to obtain the license alongside your work

To succeed in the role, you must:

• Have good computer skills and can work fluently in the Office suite
• Have experience in customer service, preferably within banking or finance
• Have excellent communication skills in both spoken and written Swedish

The positions are a permanent position and a full-time temporary position for one year, located at our headquarters in Ystad.

At Sparbanken Syd, we believe that people develop when they can be themselves, feel safe, and can influence. As an employee, you become an important part of an independent savings bank with strong local anchoring and a clear purpose: the savings bank of the future with satisfied customers and proud employees.

What Do We Offer?

We offer more than just a job – we offer a place where you can grow. You will receive, among other things; a safe workplace where you can be yourself, a bank with short decision-making paths, a strong value base, and a willingness to try new things, benefits such as discounts on mortgages, private health insurance, health check-ups, wellness grants of 4000 SEK/year, Benifex (benefits portal), and compensation during parental leave.

How to Apply

You do not need to write a personal letter - we focus on your skills and experience. Instead, we ask you to answer a number of questions, please do not refer to your CV. To ensure a fair process, we work competency-based and will anonymize your application.

Everyone should feel welcome with us. We know that different backgrounds and perspectives make us strong, and therefore we actively work with diversity, inclusion, and psychological safety – in everyday life and in recruitment.

Does this sound exciting? Then we want to know more about you! Welcome with your application today. We are continuously working on this recruitment and may fill the position before the application deadline, which is 2026-03-22.

If you have questions, please feel free to call Elisabeth Geijer at 0411 -82 22 35, or HR Emelie Askmyr at 0411-82 22 08. The contact person for the Financial Union is Richelle Cruz at 0411–82 21 52.

Welcome with your application!

With us, it is important to work closely and transparently – therefore, we handle the entire recruitment process ourselves and kindly ask for no contact from external recruitment companies.

Welcome to life on the yellow side!