Do you want to be part of our happy team that helps customers before and after their journey on the Øresund Bridge?

With us, you will contribute to an outstanding customer experience!

About the position

As a Customer Center Employee, you will work in an open office environment alongside service-minded colleagues. You will experience a fast-paced environment and respond to our customers' inquiries via phone and email. The most common questions include pricing, invoices, complaints, and refunds.

Øresund Bridge's customers speak Swedish, Danish, and English. It is a requirement that you have a good understanding of all three languages and are comfortable speaking Danish, as the majority of customers are Danish speakers. Your working hours will be Monday to Friday from 08:45 to 17:15.

Your main responsibilities will include:

• Focusing on an outstanding customer experience
• Meeting set KPIs
• Handling incoming calls via phone and responding to emails
• Other administrative tasks, such as mail handling and registration

The position of Customer Center Employee is a consulting assignment as needed through Adecco.

About you

We are looking for someone who is service-minded and seeking a long-term part-time position. You will work approximately two days a week during the semesters and be available to work full-time during holidays. You have previous experience in customer contact, and experience in customer service is an advantage.

To succeed in this role, you need to have good communication skills, be able to build relationships easily, be solution-focused, and adaptable. Since you will be working in several systems, it is required that you are computer literate and a quick learner. To thrive in this role, you need to have a positive attitude and contribute to a good atmosphere in the workplace.

Important for the position:

• You are currently a student or have another main occupation of at least 50%
• If you are studying - at least three semesters left of your studies
• Available to work two days a week, as well as full-time during summer and Christmas
• Previous experience in service and customer contact
• Good knowledge of Swedish and English
• Basic understanding of the Danish language

Preferred qualifications:

• Experience in customer service where you have handled inquiries via phone, email, or chat
• Fluent in Danish, or Danish as a native language

Note! The start date for this position is March 18, 2026. The position starts with training that will be held on the dates specified below. It is important that you ensure you can attend all full days:

Week 12: Wednesday, Thursday, and Friday (09:00-16:00)
Week 13: Monday, Tuesday, and Wednesday (09:00-16:00)

About Øresund Bridge

We can offer an exciting and diverse position in a visionary and dynamic Danish-Swedish workplace, which is the hub of a vibrant region where you can influence development. We are 145 employees working to make Øresund Bridge the best way to experiences and opportunities on the other side of the Øresund. Our employees create opportunities for our success. Our organization is characterized by proactivity, willingness to change, and openness. A well-functioning collaboration is a prerequisite for achieving our goals, and therefore we at Øresund Bridge are helpful bridge builders.

Contact information

If you have questions about the recruitment, please contact the responsible recruiter:
Sofia Fahlén at [email protected] (mailto:[email protected])

If you have questions regarding registration, please contact support at [email protected] (mailto:[email protected])

Welcome with your application!