Vacant job

At the service office in Malmö Mobilia, we are a total of about 15 employees. We work service-oriented where you and your colleagues take joint responsibility for your assignment and learning. We actively work with continuous improvements, and it is part of the role to contribute to the development of the organization. Even if you are primarily placed at one of the offices, it may occur that you sometimes work at one of the other offices in Malmö or the surrounding area.

Main Responsibilities

As a service officer, you provide quick and professional service by answering questions from individuals and businesses. A large part of your work involves guiding customers to use the collaborative authorities' e-services and finding information on websites. In your role, it is important that you listen actively, adapt your approach to the customer, and have a pedagogical attitude.

In your customer meetings, you have support from the various authorities' IT systems. In addition to introduction and training, time is allocated every day to familiarize yourself with the information you need to stay updated on news and changes affecting the service office's operations. You may also work at other service offices, which sometimes happens at short notice.

Here you can watch a video about the role of a service officer.

Qualifications

You are driven by providing our customers with good service by identifying each customer's needs and providing answers or guidance. Since you work closely with customers, you must feel comfortable in direct meetings with customers from various backgrounds and abilities. In short, we are looking for someone who has both a positive attitude and the ability to quickly acquire new knowledge.

We are looking for you who have:

• A university degree of at least 80 credits/120 ECTS
• Worked for at least two years in the last ten years in a service profession where you have informed and guided customers in personal meetings.

Furthermore, you should have the following abilities:

• Quickly establish contact with others in an objective and professional manner
• Map the customer's needs by asking questions and listening actively
• Communicate orally and in writing in Swedish
• Communicate orally in English
• Adapt your working method to the varying needs of customers
• Handle multiple customers simultaneously
• Contribute positively to the team's results and collaboration

Other

The positions are permanent and full-time. We usually apply a six-month probationary period. Start date by agreement. We do not have the possibility for remote work. This position requires a security clearance according to the Security Protection Act. As an employee, you may also be placed in a war position based on the needs of total defense.

Welcome with your application including CV and cover letter by March 17, 2026. For you to receive as fair and accurate an assessment as possible, it is crucial that you provide the year and month for each employment as well as a brief description of the tasks. If that information is not provided, we cannot make an accurate assessment of your skills and experience, and you may risk being excluded from the selection process.

We plan to conduct interviews during weeks 13-14 in Malmö.

Swedish Agency for Governmental Services

We offer you a workplace where you can contribute your expertise in services that are close to citizens and authorities. The Swedish Agency for Governmental Services is tasked with making the state more accessible and efficient. We do this by delivering administrative services in payroll, accounting, and e-commerce to other authorities. At our service offices, we provide individuals and businesses with support and guidance in matters concerning several authorities.

As an employee with us, you have the opportunity for skills development, career development, wellness benefits, and a wellness hour every week. Our operations are conducted with a trust-based culture where all employees are expected to use their potential in the best way, take responsibility for their contribution to the whole, and contribute positively to the development of the organization. As a government agency, we share a common value base with the entire public administration, the government value base. This means that we adhere to six principles to uphold good governance that is democratic, legally secure, free from corruption, and efficient.

Please read more about us here.

Our operations are nationwide. The headquarters is located in Gävle. We are also an emergency authority within the sector of economic security. Together, we are 1,500 employees.

The Swedish Agency for Governmental Services promotes a discrimination-free workplace with increased diversity and equality.

We have made a media call for our ads and request no contact from media and recruitment companies.