Vacant job

Are you driven by IT and service? W5 Sweden in Solna is looking for someone who wants to combine IT support with office responsibility in a growing company.

Do you have experience with Monitor and want to work broadly with technical support and office service in a dynamic environment? As operational IT support at W5 Sweden in Solna, you will play a key role in an organization where the business system is central to daily operations. You will support users in Monitor G5, provide assistance with everyday IT issues, and ensure that computers, meeting room technology, and information screens function as they should. You will be part of a growing company where working methods and processes are shaped according to needs. At the office in Solna, you will encounter a culture of humility, great engagement, and a willingness to contribute every day. We warmly welcome your application today!

Your job offer

The position offers a varied assignment in an environment where technology meets service. It is an operational and independent role where you will be an important support for an organization in transition, where new needs and methods gradually emerge. The role suits you who have a good understanding of the business system Monitor and technical support, and who enjoys helping colleagues in their daily work. You will be a present function in the office that assists practically and contributes to shaping and refining routines and working methods over time. The culture is characterized by engagement, professionalism, and joy at work.

Your tasks

A varied and operational role where you are responsible for IT support and office service in ongoing work:

• Support users in the business system Monitor G5, including administration of permissions, management of accesses, and simpler purchases.
• Help colleagues with IT-related questions related to Teams, Outlook, SharePoint, and other tools.
• Assist with the exchange and update of computers and phones, as well as assist with apps, email, and technical settings.
• Act as a contact person between the Solna office, the central IT function, and the company's IT provider.
• Be responsible for meeting room technology, information screens, and simpler troubleshooting of technical equipment.
• Perform practical tasks related to alarms, access systems, and property-related matters.

Good to know

The role is based at the office in Solna and serves as an important link between the site and the head office. You will report to the People & Culture Manager and be part of a team of about 50 employees.

The position is a permanent full-time employment. Background checks are conducted as part of the recruitment process. Start date according to agreement.

Our expectations

We are looking for someone with experience in technical support in a business-related role. You are accustomed to working in a Windows environment and with Office 365, including troubleshooting, support during startup, and replacement of computers and mobile devices. You have good knowledge of Monitor G5 and understand the system's structure, a requirement to effectively support others. You have at least a high school education in IT or technology or equivalent work experience and express yourself fluently in Swedish and English, both verbally and in writing.

As a person, you are service-oriented, pedagogical, and attentive. You take responsibility, are solution-oriented, and thrive in a role where you work independently but are a natural part of the team. You find it easy to take initiative, communicate clearly, and instill confidence in contact with users at different levels. To thrive in the role, you need to enjoy being on-site, enjoy social contacts, and want to contribute actively.

Interested?

The recruitment is conducted in collaboration with TNG, specialists in competency-based and unbiased recruitment, staffing, and interim. We look forward to receiving your application with a CV or LinkedIn profile, and without a cover letter, in our simple application form. Please note that we cannot accept applications via email, but you are always welcome to email the recruiter with questions. After submitting your application, we will anonymize your personal data and invite you to an interview with our AI avatar Tengai before we make a first assessment. Of course, you will receive more information about each step when the time comes, and as soon as you have submitted your application, you can follow it in real-time via our website. Please note that we conduct ongoing selection, and the position may therefore be filled before the application deadline. Warm welcome!