IT Support Technician

ABOUT THE POSITION

As an IT Support Technician, you will be a key player in our client's internal IT team, providing crucial hands-on and remote support. This role involves maintaining a secure and stable IT environment and enabling colleagues to perform their best work.

You are offered

We offer a full-time, temporary consultant position within a team where curiosity is valued and teamwork is paramount. The assignment extends to 2-3 months.
You will have the opportunity to level up your IT support skills and contribute to a secure and stable environment.

JOB RESPONSIBILITIES

Work tasks

As an IT Support Technician, you will ensure seamless daily operations, providing essential support across hardware, software, and services to empower our client's team.

Provide daily IT support to employees (hardware, software, services)
Onboard/offboard users and manage accounts and devices
Maintain conference rooms and other office IT systems
Process purchase orders and deliver licenses
Install hardware

WE ARE LOOKING FOR YOU WHO

Good to great knowledge in IT support fundamentals
Good knowledge in handling hardware and user accounts
Experience with on-site client support
Strong communication skills in English
A genuine interest in technology and helping others
Curiosity, accountability, and initiative

It is meritorious if you have

Good knowledge of Windows Server and Active Directory
Good knowledge of Entra ID, Okta, and Google Workspace
Basic knowledge of Linux/macOS, networking basics, and scripting (Python/Bash/Powershell)
Experience with ticketing systems (Freshservice, Jira)
Flexible and resilient
Interest in gaming

To succeed in the role, your personal skills are:

Change oriented
Supportive
Stress tolerant
Social
Responsible
Intellectually curious

Our recruitment process

This recruitment process is handled by Academic Work and it is our client’s wish that all questions regarding the position are directed to Academic Work.

Our selection process is continuous and the advert may close before the recruitment process is completed if we have moved forward to the next phase. The process includes two tests: one personality test and one cognitive test. The tests are tools to find the right talent for the right position, to enable equality, diversity, and a fair process.