Vacant job

Do you want to work in a customer-facing and varied role where you can make a real difference for business customers? Here, you will be part of an engaged team in a developing environment with a fast pace, strong community, and opportunities for both professional and personal growth.

About the position and the teamAs a Customer Service Agent, your main responsibility is to provide high-quality service and support to the company's business customers. The role has a clear focus on working towards high-quality goals such as customer satisfaction, short handling times, and a deep understanding of customers' needs. At the same time, the company strives to automate its processes and continuously improve its working methods.

An important part of the job is to build long-term relationships with customers, understand their business, and contribute to their success. You will also collaborate with internal teams to ensure that customers' needs are met in the best possible way. As part of the Business Domestic team, you will be part of a close-knit team of about 10 people. Together, you work closely to manage daily tasks, which include:

● Handling cases related to invoicing issues, which can involve everything from explaining the invoice to the customer in detail to providing the customer with a copy of the invoice. The role therefore requires close collaboration with the finance department to resolve invoicing-related questions.

● Managing customer orders, such as disputing an incorrect order where the customer believes they have been incorrectly charged for a product. You will also ensure the delivery of the company's printed products and digital services in collaboration with other departments within the company.

● Supporting parts of the company's services and products, focusing on risk and credit services as well as printed products.

The company values strong collaboration, high accountability, and a positive atmosphere where laughter is common – while maintaining a high professional standard. The role involves contributing to the best possible service experience by handling incoming inquiries via phone, email, and chat, as well as working proactively to identify solutions that can contribute to improvements in customers' experiences and businesses.Information about the assignment

● The work is hybrid, with at least two days per week in the office located in central Stockholm. ● Interviews are ongoing, and the position may be filled before the specified date. ● The assignment is a consultancy role for 6 months, but for the right candidate, there may be a possibility for over-recruitment.

About youTo succeed in the role, you have an eye for detail and are communicative, solution-oriented, and structured, with the ability to handle multiple cases simultaneously. You work methodically and carefully, ensuring that nothing is left to chance. You are quality-conscious and have a strong customer focus, while also being comfortable working in an environment where rapid changes and a fast pace are part of everyday life.

In addition, we see that you:

• Speak and write fluently in Swedish and English.

• Are meticulous and structured.

• Have experience with various data systems.

• Have experience in customer service.

• Are comfortable using the phone.

Meritorious

• Previous work towards goals with good results.

• Previous work in customer service with a focus on finance.

• Experience working in Salesforce.

A background check will also be conducted, which will include at least a credit check and an extract from the criminal record.

Welcome with your application! The recruitment will be conducted by Ed:Za Group. Apply below; we do not accept any applications via email. If you have any questions or concerns related to the position and the process, you are warmly welcome to contact [email protected]