IT Technician with a Focus on Client Management

IT-Centrum was established on January 1, 2019, as a joint committee responsible for IT operations in the municipalities of Heby, Knivsta, Tierp, Älvkarleby, and Östhammar. All staff are employed by the host municipality, Tierp.

The location for this position is Tierp, but travel to the other member municipalities is required.

The committee's area of responsibility includes both strategic and tactical issues as well as operational IT activities. We work to create a culture of collaboration between the municipalities and contribute to digital development and IT-related operational initiatives.

IT-Centrum is responsible for the development, installation, operation, support, and management of the five municipalities' shared IT operating systems, IT infrastructure, workplace, and telephony systems. We are in a strong development phase and are now looking for more competent employees. We value technical competence, willingness to change, participation, patience, and a good team spirit.

The construction of the future IT-Centrum is not finished – there are great opportunities to influence and develop. Our core values are respect, responsibility, customer focus, courage, and belief in the future, and they permeate our work every day.

JOB RESPONSIBILITIES

As an IT technician focusing on client management, you will work to ensure a stable and efficient IT environment for our users. The role involves a particular focus on using and developing our tools for client management, CM (Microsoft Endpoint Configuration Manager), and Intune.

Examples of job responsibilities:

• Work with CM for the distribution of operating systems, applications, and updates
• Manage and administer users and clients via CM and Intune
• Troubleshoot and resolve issues related to software and hardware on users' clients
• Participate in the development and improvement of routines for client management and lifecycle administration
• Ensure that the client environment is updated, secure, and follows the organization's guidelines
• Provide support to users via the ticketing system, remote tools, and on-site when necessary
• Collaborate with colleagues and suppliers to develop and improve our IT infrastructure

QUALIFICATIONS

We are looking for someone with a genuine interest in technology, who is service-oriented and enjoys problem-solving. You are communicative and can explain solutions in a pedagogical and patient manner.

To succeed in this role, we see that you:

• Have documented experience working with CM and Active Directory to manage client environments, user accounts, and permissions.
• Have experience in script development and automation in PowerShell.
• Have experience with updates and maintenance of modern versions of Windows.
• Have experience with M365 services such as Exchange Online, Entra ID, and Intune.
• Are engaged, flexible, and service-oriented.
• Have a good ability to prioritize and manage multiple active cases simultaneously.
• Can express yourself well in both spoken and written Swedish.
• Have a valid driver's license (B).

OTHER

At Tierp Municipality, we focus on the well-being of our employees and therefore offer a wellness allowance of 3,000 kronor, the opportunity to salary exchange for extra vacation days, benefit bicycles, and other attractive benefits. We also strive to create a workplace with rich development opportunities.

Diversity is important to us, and we see our employees' different backgrounds, experiences, skills, and personalities as a valuable resource that enriches our municipality.

If you are not a citizen of Sweden, the EU, EEA, or Switzerland, you must be able to present a valid work permit or confirm that you are exempt from the requirement. Employment can only occur after we have verified this, in accordance with the Aliens Ordinance.

We ask you to submit your application digitally via Visma Recruit. Please do not send applications via email or in paper format. If you have a protected identity, please contact the recruiting manager directly and do not submit your application digitally.

We kindly but firmly decline all offers of assistance with advertising or recruitment.