Vacant job

About the Position Are you looking for a part-time job where you can meet people, spread joy, and contribute to something important every day? Here you will have the chance to be part of an environment where service and care make a difference. 

We at Middlepoint are now looking for someone who wants to work part-time at the reception of Karolinska University Hospital in Solna. This is an assignment through our parent company Coor, which manages the reception. Our vision is to deliver star-class service to a world-class hospital, and in this work, you are our most important resource. You will work in a service team of five people where collaboration and good communication are crucial for smooth operations. The position involves a dynamic role where you move around a lot within the hospital area during your workday.

Your tasks include, among other things:

• Welcoming and directing patients and visitors in an efficient, needs-based, accurate, and friendly manner. • Administrative tasks, ordering taxis and transport services, and receiving and managing lost property. • Distributing wheelchairs and searching for wheelchairs throughout the hospital area and returning them. • Escorting visitors to and from departments. Acting in critical/emergency situations (for example, evacuation). • Working in parallel operations such as service centers and conference services.

The role also includes taking personal responsibility for staying updated on the hospital's organization and Coor's agreements with the client. Together with your colleagues, you will continuously work to develop the reception's operations, improve routines, and contribute to a good working environment. Who are you? During your workday as a receptionist, you will have daily contact with patients, visitors, and healthcare staff. Therefore, it is important that you enjoy collaborating and treat everyone with the same kindness, attentiveness, and humility. You show adaptability and actively contribute to good teamwork.

This is a rewarding role for you who thrive in a dynamic and changing environment. When the pace is high, you are flexible and find ways to solve tasks while delivering high-quality service. During quieter moments, you are self-driven, see what needs to be done, and are happy to step in where needed.

Since the hospital environment can sometimes involve serious situations, it is important that you are confident in yourself and attentive to the needs of others. To succeed in the role, you need to have a well-developed ability to read both people and situations, make quick decisions, and act accordingly.

Requirements for the Position

• Fluent in Swedish and English; other language skills are a plus
• Experience in a similar role within a service profession with a focus on customer interaction
• Computer proficiency and good knowledge of the Microsoft Office suite
• Completed high school education

Employment Employment type: Hourly employment Employment level: As needed  Conditions and expectations: There is a high demand for extra work both during weekdays, evenings, and weekends. We would like you to be available to work approximately 3–4 days a week. You are expected to input your availability into our scheduling app each week.  Start: Immediately Reception hours: Monday - Friday 06:45-19:30 and Saturday - Sunday 09:15-17:30.

About the Workplace Karolinska University Hospital in Solna is a modern and technologically advanced hospital. Coor is responsible for coordinating, developing, and delivering workplace, property, and logistics services at the hospital. In total, Coor has about 330 employees in more than 70 different professional roles in the service team. In their service delivery to Karolinska University Hospital in Solna, you will become part of a team that motivates and helps each other and together creates a fantastic workplace.

About Middlepoint We know that a personal and positive approach is the foundation of a good service experience. With care and hospitality as a common thread, Middlepoint has delivered high-quality workplace and front desk service since its inception in 2009. We are ISO certified in quality (9001), environment (14001), and occupational health and safety (45001) and are a wholly-owned subsidiary of Coor. Through carefully selected employees, we create welcoming environments where we can focus on all details and go the extra mile. With us, customers are the center of attention. (http://www.coor.com/)

Are you excited about a developing and really fun challenge? Send in your CV and personal letter.

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