Vacant job

Every year, the Swedish Social Insurance Agency makes 21 million decisions that affect people's lives and society as a whole. We pay out approximately 260 billion SEK each year. These are everyone's tax money that we manage. It is a great responsibility. Therefore, we take the time to understand each case, follow laws and regulations, inform and guide, care, and show compassion. This is a job for you who want to take responsibility. Welcome to the Swedish Social Insurance Agency.

Investigations, analyses, and customer contact

As a claims investigator, you are a state employee tasked with ensuring that the right person receives the right compensation at the right time. In your work, you assess whether a person is entitled to sickness benefits by conducting qualified investigations and analyses of documentation, primarily medical statements. You then present proposals for decisions that are made by specially appointed decision-makers. You are responsible for contacts and cooperation with others that the individual may need support from, such as healthcare and the Employment Service. You primarily have contact with individuals via phone. If applicable, you also investigate the individual's ability to participate in rehabilitative and coordinated efforts. Part of your work involves answering incoming calls where you identify needs and provide general and specific information. Your work also includes informing about and offering support in using our self-service solutions.

As a claims investigator, you handle confidential information, which places higher demands on proper handling. Therefore, it is important that you, who will work with us, have a high level of security awareness.

This is a job for you who want to take responsibility.

We are looking for someone who

• has a university degree or experience and qualifications that can be deemed equivalent
• is confident and trustworthy, even in stressful situations
• collaborates effectively with others to achieve common goals
• acts on their own initiative and takes responsibility for achieving good results
• has a systematic and meticulous working method
• can understand and analyze complex issues
• has good communication skills, both verbally and in writing
• has good computer skills as a working tool.

It is an advantage if you

• have worked with investigations and made decisions that have affected individuals
• have good knowledge of how to professionally meet people in different life situations
• have experience working in teams.

We place great importance on your personal qualities.

Other

Several positions, permanent, full-time, with start date according to agreement. A probationary period may be applicable. In accordance with the Swedish Social Insurance Agency's security guidelines, background checks will be conducted in this recruitment. Remote work is possible if the job allows it. In this recruitment, psychological tests may be used as part of the selection process. Place of employment: Bollnäs.

Would you like to know more about the Swedish Social Insurance Agency as an employer? Visit fk.se/jobbahososs (https://fk.se/jobbahososs)

Contact persons

Manager: Miriam Nebes, 010-111 78 36 and Anders Morin, 010-111 81 58 (for questions about the position). HR specialist: Sara Norberg, [email protected] (mailto:[email protected]), 010-113 44 07 (for questions about the recruitment process). ST: Anne Catrine Gemzell, 010-111 25 29, Saco-S: Tobias Schelin, 010-114 24 90, Seko: Eliza Grundström, 010-115 34 02.

Application

Welcome with your application by January 6, 2026. Please upload your diplomas, grades, and certificates along with your application.

If you have protected personal information or no access to Bank ID, please call the HR specialist named in the ad for assistance in submitting your application.

In everything we do, we will act based on the principle of the equal value of all people, legal certainty, and good service.