Vacant job

Join our dedicated claims team and contribute to safer car ownership!

We are now looking for someone to work as a Claims Advisor for our clients at authorized car workshops in Norrköping. Are you structured, communicative, and have a genuine interest in vehicles and customer service? With us, you will have the opportunity to grow in a role where you make a difference – both for the company's customers and our professional workshop teams.

About the role of Claims Advisor

In the role of Claims Advisor, you will act as the link between our customers, insurance companies, and workshop technicians. You will guide customers through the claims process; from the initial report to the completed repair. The role involves administration, customer contact, dialogue with suppliers, and ensuring the quality of our services. It is a central role in creating a safe and smooth experience for all parties involved.

Responsibilities

• Receive and register claims from customers (phone, email, and in person)
• Inspect vehicle damages and create estimates in Cabas/CabPlan
• Be responsible for communication with insurance companies and handle quotes and orders
• Plan and follow up on ongoing claims cases together with the technicians' team
• Keep the customer updated on the process and delivery times – always with a high level of service
• Invoicing and follow-up work after the repair is completed

Qualifications and personal attributes we are looking for

• Experience in claims management, customer reception, or vehicle administration is highly meritorious
• You have good communication skills and enjoy daily customer contact
• Strong desire to find solutions, create structure, and ensure customer satisfaction
• Basic computer skills and experience with administrative tools. Knowledge of Cabas is a requirement.
• You are meticulous, responsible, and positive – even in stressful periods
• Fluent in Swedish, both spoken and written. Basic English is an advantage
• Manual B driver's license

We offer

• The opportunity to work in an authorized and technically competent workshop team
• Clear routines, modern work environment, and engaged management
• Ongoing internal training and good opportunities for professional development
• Competitive salary based on experience, as well as benefits according to collective agreements
• A supportive work culture where diversity, safety, and job satisfaction are valued.

Location and employment conditions

• Location: Authorized workshop, Norrköping
• Scope: Full-time, permanent with a six-month probationary period
• Start: Immediately or by agreement

How to apply for the Claims Advisor position in Norrköping

Apply today! We process applications on an ongoing basis, and the position may be filled before the application deadline. Do you have questions about the position? Contact Johanna via email: [email protected]

Warm welcome with your application! We look forward to learning more about you and how you can contribute to our team.