Vacant job

About the role This position is a direct recruitment, which means that the recruitment process is conducted through Bravura and you will be employed directly by Skyresponse.

About the company

Skyresponse was founded in 2012 and is a Swedish technology company that offers world-leading solutions for modern alarm and event management, primarily in personal care, including elderly care, and personal safety, but also in smart buildings and other IoT areas. Skyresponse handles over 16 million alarms and events per month for more than 700 end customers in Europe, both in municipalities and companies.

Skyresponse ensures that it stays at the forefront of service development for alarm centers and service providers through its globally accessible cloud-based platform and open APIs. Through openness, they allow their partners to quickly integrate new devices and platforms, exchange information, alarms, and data.

Skyresponse has offices in Luleå, Stockholm, the UK, and Ukraine.

Responsibilities

As an Application Specialist at Skyresponse, you will be a key person in our Customer Success team. You will help our customers maximize the value of the platform through configurations, integrations, and tailored solutions. The role also involves contributing to the further development of our services based on customer needs and having the opportunity to influence both product development and customer experience.

In this role, you will also:

• Be responsible for configuration and implementation of applications in customer environments

• Troubleshoot and solve problems in complex cases

• Collaborate with the development team to improve functionality and user experience

• Participate in customer dialogues and provide technical advice

Education, experience, and personal qualities

• Relevant post-secondary education in IT, systems science, or similar

• Experience in application operations, configuration, and integrations with external systems

• Good understanding of APIs and cloud-based solutions

• Basic understanding of programming, preferably Python and C#

• Familiarity with SQL databases

• Good knowledge of Swedish and English, both spoken and written

We are looking for a person who is solution-oriented and communicative. You have the ability to understand customer needs and translate them into technical solutions in a pedagogical way. Your analytical side allows you to quickly identify problems and find effective solutions while maintaining a calm and professional demeanor.

We are also looking for someone who is self-driven and team-oriented. The role requires you to take responsibility for configurations and implementations, but also to collaborate closely with creative colleagues within the Customer Success team, which currently consists of Project Managers, Integration Specialists, Customer Success Managers, ECO partner program, and Support. You thrive in a dynamic environment where you can combine technical expertise with customer contact and are eager to learn new systems and technologies.

Other information

Start: According to agreement Location: Storgatan 35 972 32 Luleå Salary: According to agreement

We use a competency-based methodology in all recruitment processes to ensure unbiased selections. We also work with ongoing selections, which means that we will take down the advertisement when enough candidates have applied. If you are shortlisted for the position, we will contact you for an initial phone interview. Regardless of whether you proceed in the process or not, you will receive feedback on your application.

If you have any questions, please feel free to reach out!

[email protected]

010-171 47 10

We recommend that you submit your application promptly as we conduct ongoing selections.

Welcome with your application!

#Brillante