IT Service Desk Employee at the Police Authority

Polismyndigheten

Stockholms län, Stockholm

Previous experience is desired

14 days left
to apply for the job

Workplace Description

Are you ready for a bigger challenge? The Police Authority is now looking for IT service desk employees for the Service Desk group. We are looking for someone who is positive and communicative with a focus on collaboration. With us, you will develop and gain life experiences together with engaged and friendly colleagues, while your work contributes to increasing safety and reducing crime in Sweden. The IT department currently consists of about 1200 employees responsible for all IT used by the authority's 40,000 employees. Our office is located in central Stockholm.

Job Description

  • Receive incoming support requests related to IT issues from police employees – mainly by phone
  • Troubleshooting, resolving, and documenting support requests
  • The Service Desk operates 24/7, and our employees work shifts, including evenings, nights, and weekends.
  • Work is conducted only on-site at our premises in Kungsholmen

If you want to develop and take responsibility alongside your work in the service desk, there are good opportunities in some of the projects we have to agile improve our working methods and our service. Our systems are used in our police officers' daily lives around the clock, all year round.

As an employee in our service desk, you will have the chance to be part of an important societal mission and have the opportunity to make a real difference.

Qualifications

This is an opportunity for you who have:

  • High school education
  • Very good understanding and interest in data and IT
  • Very good ability to express yourself verbally and in writing in Swedish
  • Work experience in providing service to customers or users for at least six months within the last five years

As the position is classified in a security class (security interview and background check), Swedish citizenship is required.

We consider it advantageous if you also have:

  • Experience in providing service by phone for at least six months within the last five years
  • Experience working in an IT service desk or as an IT support technician or equivalent within the last five years
  • Experience in support work with case management and documentation
  • Experience working in customer service

Personal Qualities

To thrive in this role, you need to be a positive and flexible person. You are self-driven in your tasks but also have a strong focus on collaboration. We further see that you care about the users and are passionate about providing first-class service. The tasks also require problem-solving skills and very good communication skills where you are attentive to the users' needs.

We will place great emphasis on personal qualities.

Contact Persons

If you have questions, you are welcome to contact the recruiting manager at phone number 073-093 96 47.

Union Representatives

Police Union, Sofia Ask, phone: 010-563 87 10

SACO, reachable via email [email protected]

SEKO Police, Karna Tillheden, phone: 010-561 66 27

ST, Tom Johnsson 076-947 00 30

Other Information

In this recruitment, ongoing selections are made.

Employment type: Permanent employment with a six-month probationary period

Work location: Stockholm

Working hours: Shift work scheduled for evenings, nights, weekends, and daytime.

Start date: By agreement

Function: IT Support Technician

The recruitment process also includes work samples as a complementary assessment method.

Apply by attaching your CV (we do not want a personal letter) and answering the selection questions. The questions are based on the requirements profile for this recruitment, and your answers will form the basis for the selection that takes place in the process. Answering the questions is a prerequisite for your application to be considered complete.

Please note that requirements and any merits must be fulfilled at the time of application.

You can find the questionnaire with the selection questions in the advertisement at https://polisen.se/jobb-och-utbildning/lediga-jobb/2025/januari/it-support-servicedesk-stockholm/. Download the questionnaire, answer the questions, and attach it in the email with your application/CV.

The information you provide in connection with your application may be used to contact you, obtain information and invitations, and any employment documents.

Welcome with your application in the form of CV and questionnaire via email to [email protected] no later than 27/1 2025. Applications for this position will only be accepted via the email address specified in the advertisement. Mark your application with reference number A012.494/2025 in the email subject line.

If you have protected personal information, references, or similar information that you consider to be sensitive, we recommend that you contact the responsible HR consultant before proceeding with your application.

We have high demands on our employees' security and confidentiality awareness. A security review with a background check according to the Security Protection Act (2018:585) will be conducted before a decision on employment is made. Employment comes with an obligation to be placed in a war situation. Read more about war placement and security checks at https://polisen.se/krigsplacering and https://polisen.se/sakerhetsprovning

The Police Authority will process your personal data in accordance with the rules of the EU General Data Protection Regulation (2016/679) and other applicable data protection regulations. Read more about our handling of personal data at https://polisen.se/personuppgifter/rekrytering

Your application is a public document according to the principle of public access.

The Police Authority

The Police Authority offers you a workplace that stimulates diversity, creativity, and personal development. Please read about our benefits as an employee of the police at https://polisen.se/erbjudande

We conduct our operations according to our values: commitment, efficiency, and accessibility. As an employee of the police, you act for equal treatment. This is a prerequisite for legal certainty, legal security, and for the police's legitimacy in society. As a representative of the police, you respect everyone's equal value and create trust in the police.

Please read more about the police and our operations at www.polisen.se

Warm welcome with your application!

We kindly decline calls and emails from those who wish to sell advertising and recruitment services.

#LI-Onsite

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