Digital Communicator for SVT's Audience Dialogue

At SVT, there is a responsibility to reflect the whole of Sweden and to bring different perspectives. Part of this is to manage the audience's engagement. In the TV house next to Gärdet in central Stockholm, communicators are currently working divided into three teams: Dialogue, Telephony, and Technical Support. We are now looking for someone to support the Program and News team in a communicator role where you will answer questions via email, phone, and DM. A large part of the role is also to create dialogues with the audience on social media. Join us in building a team with broad diversity.

ABOUT THE POSITION

Academic Work is seeking a Digital Communicator on behalf of SVT Communications for the Audience Dialogue department. SVT Communications is a management unit that works with communication and marketing where you can build on your knowledge of SVT, the media industry, and journalistic work. SVT aims to offer a range that engages, entertains, and enriches - for all ages and interests. SVT strives to create conditions for a Sweden where everyone is more curious and informed. SVT's operations are conducted independently in relation to political, commercial, and other interests in society and is financed through the public service fee.

You are offered

As a communicator at Audience Dialogue, you will participate in the dialogue with SVT's viewers. You will respond to the audience's questions and concerns via email, DM on Facebook, Instagram, and phone with a focus on a professional yet personal approach. You will work both preventively with communication management and ensure documentation and feedback of the audience's opinions internally.

RESPONSIBILITIES

• Communicate with viewers and provide information in a pedagogical manner via email, phone, and chat channels.
• Collect and document audience reactions and suggestions for development.
• Stay updated on SVT's offerings and services to proactively manage challenges and opportunities.
• Participate in joint team-building activities and meetings.

WE ARE LOOKING FOR YOU WHO

• Are studying a university or college education at 100% with at least 1.5 years left before graduation in fields such as journalism or media and communication.
• Have the ability to express yourself accurately and effectively in writing.
• Have experience with phone communication.
• Speak and write fluently in Swedish and English as both languages are used in daily work.
• Are available to work 3 shifts/week during varying times and days.

It is an advantage if you

• Are updated and knowledgeable about SVT's offerings.
• Have experience in customer service or a similar role.
• Have knowledge about journalism and/or public service assignments.
• Have knowledge of and interest in social media.
• Speak more languages than Swedish and English.
• Have an interest in social issues and monitoring the environment.

Knowledge can be obtained through education, experience, or being self-taught.

To succeed in the role, we see that you are a team player with the ability to work independently. You are someone who enjoys communicating, working with information, and has an interest in people. To handle the tasks in the best way requires high stress tolerance as there is often a tough tone and an ability to understand and identify the viewer's needs. Since Audience Dialogue is an event-driven operation, flexibility and focus are required to alternate between different tasks.

Our recruitment process

This recruitment process is managed by Academic Work and our client's wish is that all questions regarding the position are sent to Academic Work.

We apply rolling selection and will take down the ad when enough candidates have reached the final stages of the recruitment process. When applying, a CV is requested. A cover letter is not used as a selection method and therefore does not need to be attached. The recruitment process includes two selection tests: a personality test and a cognitive ability test. The tests are a tool to find the candidate with the highest potential for the position and to promote equality, diversity, and a fair recruitment process.

INFORMATION ABOUT THE COMPANY

SVT is Sweden's largest media company and produces and delivers quality television to millions of viewers. SVT's ambition is that everyone in Sweden, whoever you are, should find something in their offerings that touches them.