Vacant job

Do you want to be the face of the company and contribute to a first-class customer experience in the automotive industry's most modern workshop chain? Werksta Linköping is looking for someone who wants to take responsibility for damage assessment and customer reception in an inclusive and developing environment. Here, you will work in a strong and committed team where quality, customer service, and job satisfaction are in focus.

About the role as Damage Assessor/Customer Receptionist at Werksta Linköping – Customer Service & Claims Management

In the role of Damage Assessor and Customer Receptionist, you will be a key person for our customers' first contact with the workshop. You will be responsible for receiving customers and assessing and documenting damage to vehicles prior to repair. The position involves a lot of contact with customers, insurance companies, and colleagues. Here you will have the opportunity to develop in a service-oriented and technically advanced environment where your accuracy and positive attitude enhance the quality of our entire operation.

Responsibilities – Damage Assessment, Customer Interaction & Administration

• Receive and welcome customers in a professional, inclusive manner
• Conduct damage assessments and document damages digitally
• Assess repair needs in dialogue with customers and insurance companies
• Plan and schedule repairs together with the workshop team
• Handle administration related to claims and customer flow
• Follow up on cases and keep customers informed throughout the process
• Collaborate with bodyworkers, painters, mechanics, and supervisors
• Contribute to a positive work climate and continuous improvement efforts

Qualifications & Experience – Damage Assessor/Customer Receptionist Werksta Linköping

• Experience in customer service/customer reception, preferably within the automotive industry or workshop
• Strong sense of service, quality, and customer interaction
• Good administrative skills and familiar with digital documentation
• Previous experience in damage assessment or insurance cases is an advantage
• You thrive in a role with many contact points and varied tasks
• Structured, meticulous, and solution-oriented with a drive to develop
• Good knowledge of Swedish and preferably English, both spoken and written
• Driving license B is required

Why work as a Damage Assessor/Customer Receptionist at Werksta Linköping?

• Secure employment with a collective agreement and competitive salary
• A modern workshop with the latest technology and equipment in the industry
• Ongoing professional development and good opportunities for internal career advancement
• An inclusive and equal workplace where differences are respected
• Strong team spirit, collaboration, and job satisfaction
• Wellness allowance and generous employee benefits

The position is full-time and you will work in our modern premises in Linköping. Werksta is a company where we work for long-term security, satisfied customers, and continuous learning for all employees.

Application – Damage Assessor/Customer Receptionist at Werksta Linköping

Welcome with your application today! Selection and interviews are ongoing, and the position may be filled before the application deadline. If you have questions about the role, please contact site manager Henrik Pettersson at phone 013-254 751. Read more about us and your future career on our career page (https://werkstasweden.teamtailor.com/).