Vacant job

Every year, the Swedish Social Insurance Agency makes 24 million decisions that affect people's lives and society as a whole. We pay out approximately 250 billion SEK each year. It is everyone's tax money that we manage. This is a great responsibility. Therefore, we take the time to understand each case, follow laws and regulations, inform and guide, care, and show compassion. This is a job for you who want to take responsibility. Welcome to the Swedish Social Insurance Agency.

Our workplace is characterized by collaboration, helpfulness, and a good working environment. We have high competence with an unpretentious and trusting culture. As an employee with us, you have the opportunity to combine office work with flexible hours and remote work.

Case Management, Customer Contact, and Teamwork

As a claims officer, you have an important mission: to help citizens so that the right person receives the right compensation at the right time. You provide individuals with the means to have an overview and feel secure in all contacts with the Swedish Social Insurance Agency. Each individual has a unique situation and needs to be met based on their specific needs. In your work, you are responsible for conducting investigations based on applicable regulations. You calculate and make decisions regarding compensation when applicable. You have daily contact with applicants and insured individuals in writing and by phone. Part of your job involves answering incoming calls where you identify needs and provide general and specific information. Your work also includes informing and providing support in our self-service solutions. The position involves handling confidential information, which places high demands on proper management. Therefore, it is important that you, who will work with us, have a high security awareness.

Within parental insurance, you will handle parental benefits, temporary parental benefits, and determine the income on which the compensation is based. The processing takes place in an automated system as the application process often occurs online. Through the system, cases that need to be supplemented or further processed before a decision is assigned. Your processing may depend on external actors such as employers, schools, and authorities. The work is carried out independently with support from active teamwork.

The position also involves being scheduled in customer service. Here, you answer questions and process cases from calling customers.

We are looking for someone who

• has a high school diploma or equivalent experience and qualifications
• is service-oriented
• has a systematic and meticulous work approach
• is stable and can maintain energy even in stressful situations
• is results-oriented and wants to achieve set goals
• collaborates effectively with others to achieve common goals
• has good communication skills, both verbal and written
• has the ability to handle IT systems in efficient workflows.

It is an advantage if you

• have good communication skills in English
• have very good communication skills in Swedish, both spoken and written
• have worked in customer service or customer support in a fast-paced and varied environment
• have experience in quickly identifying problems and solving them in a relevant manner.

We place great importance on your personal qualities.

Other

A number of positions, permanent, full-time, with start date according to agreement. A probationary period may be applicable. In accordance with the Swedish Social Insurance Agency's security guidelines, background checks will be conducted in this recruitment. Psychological tests may be used as part of the selection process. Location: Sundsvall.

Contact Persons

Manager: Kenneth Magnusson, 010-119 23 24 (for questions about the position). HR Specialist: Maja Löf, 010-113 45 01 (for questions about the recruitment process). ST: Antoinette Haraldh Westlinder 010-114 49 14, Saco-S: Magnus Willing, 010-111 29 45, Seko: Johanna Grundström, 010-115 30 44.

Application

Welcome with your application by January 30, 2025. Please upload your diploma, grades, and certificates along with your application.

If you have protected personal information or no access to BankID, please contact the HR specialist named in the ad by phone for assistance in submitting your application.