Vacant job

Are you interested in technology and passionate about helping others?

We are now looking for a dedicated Support Specialist who wants to be the first point of contact for our customers regarding technical questions and IT support. With us, you will have the opportunity to develop in a dynamic and inspiring environment where you will become one of the key persons in our service organization.

About the role:

As a Support Specialist, you are the company's face to the outside and responsible for providing first-class support to our customers and users. You will:

• Handle incoming calls, emails, and cases via our support system.

• Troubleshoot and resolve IT issues within client, server, and network environments.

• Escalate more complex cases.

• Work with user accounts, passwords, and permissions in various systems.

• Ensure that customers have a positive experience through fast and professional service.

We are looking for someone who:

• Has a strong interest in IT and technology, preferably with a basic education in IT.

• Is service-oriented, solution-focused, and has good communication skills.

• Speaks and writes fluent Swedish and has good knowledge of English.

• Has experience with Windows OS, Office 365, and basic networking knowledge.

• Has experience from a similar role.

What we offer:

• The opportunity to develop within IT and take the next step in your career.

• A positive work culture where we help each other succeed.

• An office with modern technology and friendly colleagues who value collaboration.Why Connect?

We offer a position in a well-established business with driven and engaged employees and good potential for further growth. At Connect, you will join a strong and well-organized corporate culture where the team comes before the individual.

About InfraCom Group AB

InfraCom Group AB (publ) is a leading player in IT infrastructure. Since 1999, InfraCom Group has provided services in mobile and fixed telephony, cloud switch, internet via fiber, servers, hosting, and web platforms. The company has more than 30,000 customers primarily within the SME segment as well as public administration.

• Founded in 1997
• Revenue approx. 800 million
• 300 employees
• 20 offices, from Malmö in the south to Östersund in the north, as well as representative offices in Norway and Finland
• Head office in Gothenburg
• Certified according to ISO9001, ISO14001, and ISO27001
• A company that is affiliated with a collective agreement
• A publicly listed company in strong growth

We warmly welcome your application

Selection and interviews are ongoing, which means that the position may be filled before the application deadline. If you have questions about the role or your application, please contact Teamlead IT & print support Håkan Antonsson ([email protected]).